Intercontinental Exchange Holdings, Inc.
London, United Kingdom
Job Description:
Job Purpose ICE Data Services is looking for an experienced Client Support Manager to lead a team supporting our real-time market data products. Based in London, the role combines people leadership, client relationship management, and technical oversight across time-sensitive, mission critical services. The ideal candidate brings a strong record of managing client facing technical teams alongside a solid grounding in market data, networks, and trading environments. Responsibilities People Management Lead and develop a team of Client Support Specialists through regular one to ones, performance reviews, and career development conversations. Identify training needs and arrange development for individuals and the wider team. Conduct interviews, onboard new hires, and contribute to team growth planning. Manage shift coverage and resource allocation, including project commitments. Client Relationship Management Act as a senior point of contact for...
