£17.00 - £19.00 hourly
Gordon Yates Recruitment Consultancy
39 Holloway Rd, London N7 8JP, UK
Membership Engagement Administrator We are currently recruiting for a Membership Engagement Administrator to start immediately for 6 months - to maybe Perm This role is hybrid Pay £17-19an hour THE ROLE This role provides a world-class customer service experience to the College s fellows, members, stakeholders and non-members. WHAT WILL YOU BE DOING? Membership Management and Engagement Provide a world-class customer service experience to our membership and other people who contact us Champion the improvement of customer service and satisfaction via the effective handling and logging of all enquiries that are received through multiple channels: phone, multiple inboxes, activities logged on the CRM etc. Have a full understanding of the membership categories, the options to change memberships and the membership engagement touch points throughout the membership journey Provide administrative support for eliciting member feedback and ideas on College work and...
