£28.00 - £28.75 hourly
Eden Brown Synergy
Slough, UK
As a Council Tax Account Officer, you will be a key point of contact for Council Tax billing and collection queries, providing clear and accurate advice to residents and customers. You will manage a caseload of enquiries from initial contact through to summons stage, resolving issues end-to-end across billing and, where appropriate, recovery processes. The role is focused on maintaining accurate customer accounts, minimising arrears, and maximising Council Tax income collection. You will also be required to process day-to-day Council Tax billing work, including occupations, vacations, and liability changes. Apply and review discounts, exemptions, and disregards in line with legislation and council policy. Issue bills, reminders, and statutory notices. Balance accounts, arrange refunds, and progress write-offs where appropriate with full justification. Use council systems (including MRI Revenues & Benefits where applicable) to update records and make...
