Customer Service Representative Near Shirley, Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) - £16.00 ph (£31,616) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, customer-focused individual Manager to join a friendly, fast-growing team working within the IT Support team, providing training and technical support to companies across the UK and Ireland. Due to the rural location of the client a car driver/owner is required. What will you be doing? Providing customer support and training on software and hardware. Supporting customers over the phone, via email and occasionally face to face. Troubleshooting issues and finding practical solutions. Building strong relationships with customers at all levels. Carrying out administration and keeping customers up to date. What are we looking for? Excellent communication and customer service skills. Good IT knowledge, including Windows 10/11 and Microsoft Excel. A...

About the role Sytner Group is looking for a motivated and committed Parts Supervisor to join our team at Porsche Centre Solihull. As a Porche Parts Supervisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the...

Service Desk Team Leader -2nd line Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands 32,000 + 20% Shift Allowance ( 38,400 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock. What You'll Be Doing Taking ownership of network-related incidents through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party...

Roman Originals are an ever growing retail Company, trading all over the UK from stand alone stores and Retail Concession Departments. We pride ourselves on providing the best service we can to all of customers, whatever the situation! So, are you a retail lover with a passion for Customer Service? We are currently looking for enthusiastic individuals to join our store team as a Part Time Sales Assistant. This post is for 1x16 working across any 4 days including weekends. As a Sales Assistant you will play a vital role in the succession and delivery of our stores and be responsible for maximizing sales by providing a high standard of service. Working as part of a friendly, motivated team, your key responsibilities will include, but are not limited to; Maintain a high standard of housekeeping, both on the shop floor and back of house. Providing excellent customer Service and exceeding customer expectations at every opportunity. To identify customer needs and be able...

About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Porsche Centre Solihull. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are...

Account Manager Near Solihull, West Midlands (On-site) £30,000 - £35,000 Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team. If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in. Due to the location of the role you must have your own transport. What You ll Do Support and train customers on our software and hardware systems Troubleshoot issues via phone, email, visits and regular check-ins Explain technical concepts in a simple, user-friendly way Coordinate hardware installations with our engineers Work closely with teams across the business What We re Looking For Great communication and people skills Customer service experience (phone and/or face-to-face) Strong IT basics (Windows 10/11, Excel, general IT literacy) Organised, proactive, and a natural problem solver...

2nd Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands 30,000 - 32,000 + 20% Shift Allowance ( 38,400 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing Taking ownership of technical incidents through to resolution. Providing remote support across desktops, servers, and cloud environments. Troubleshooting Windows Server, desktop, virtualisation, and Azure-related issues. Monitoring and responding to system alerts and performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers....

NHS Coordinator Administration Spire Parkway Solihull, Birmingham Part-Time 22.5 hours per week Spire Parkway Hospital are looking for a NHS Coordinator to join their busy administration team on a permanent, part-time basis (22.5 hours per week) to support the department. Duties and responsibilities: Providing excellent customer service and patient care Booking NHS patients into the hospital and managing referrals Liaising closely with the NHS team and wider hospital departments Monitoring appointment outcomes and breaches Handling patient queries over the phone and via email Who we're looking for: Previous administration experience is essential Healthcare experience would be beneficial but is not essential Strong customer service and communication skills Confident telephone manner and good attention to detail Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is...

We have an excellent opportunity available for a Vehicle Technician to join our team at Sytner Solihull. Don't worry if you are not currently working for BMW, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales and the ability to tackle all...

Roman Originals are an ever growing retail Company, trading all over the UK from stand alone stores and Retail Concession Departments. We pride ourselves on providing the best service we can to all of customers, whatever the situation! So, are you a retail lover with a passion for Customer Service? We are currently looking for enthusiastic individuals to join our store team as a Part Time Sales Assistant. This post is for 1x16 working across any 4 days including weekends. As a Sales Assistant you will play a vital role in the succession and delivery of our stores and be responsible for maximizing sales by providing a high standard of service. Working as part of a friendly, motivated team, your key responsibilities will include, but are not limited to; Maintain a high standard of housekeeping, both on the shop floor and back of house. Providing excellent customer Service and exceeding customer expectations at every opportunity. To identify customer needs and be able...

Are you an experienced Mot Tester/Tyre fitter with a passion for precision, performance, and premium vehicles? We are looking for a dedicated professional to join our team at our Porsche Centre Solihull. About the Role As a dedicated Mot Tester/Tyre fitter you will be responsible for carrying out MOT inspections in line with DVSA standards, ensuring every vehicle meets the highest levels of safety, performance, and quality expected of our brand. Working within a state-of-the-art workshop, you'll be part of a team committed to excellence and customer satisfaction where our objective is to exceed our customers expectations. Key Responsibilities: Conduct MOT tests in line with current DVSA regulations Identify and report any vehicle defects or required repairs Ensure all work is completed efficiently and to the highest standards Maintain accurate records and documentation Work collaboratively with the Aftersales and Workshop teams What we are looking for:...

Marketing Assistant - 6 Month FTC Solihull Marketing Assistant - 6 Month FTC Solihull Hybrid - 2 days in the office Are you passionate about marketing and looking for an opportunity to develop your experience within a growing organisation? I'm working with an award-winning UK bank who are looking for a Marketing Assistant to join their Group Marketing team on a 6-month FTC . This is a fantastic opportunity for someone early in their marketing career to gain broad experience across digital marketing, CRM and customer communications . The Role You'll be supporting the wider marketing team with a variety of activity, including: Supporting the CRM team with customer communications Assisting with email development and communications Coordinating approvals and getting communications ready to go live Supporting product and rate changes Updating digital and customer-facing content Working with internal teams and external partners Providing general marketing support...

Sales Director - Bodyshop - Aftermarket - Crash Repair Owning the crash repair distributor channel: We are seeking a smart thinking up and coming ambitious Sales Director / Senior Sales Leader, capable of accelerating sales performance, through a dedicated Field Sales team. This role is working for a hi-tec manufacturing organisation. Their world is totally focused in supplying high performing tools & equipment through the crash repair / bodyshop refinish channels and wider aftermarket and industrial distributor channels. What's your dream job? We're on the hunt for a special individual, fuelled with a burning ambition to make their mark. This opportunity offers the chance to steer one of the company's key markets / channels where they hold number 1 status. You will thrive on the autonomy to make things happen and see sales accelerate based on the efforts of you and your team. If you are looking for a career with an employer where you can push the boundaries...

About the role An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor. You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. This is a full-time role working 8am-6pm Monday to Friday that requires a proactive & dedicated approach to delighting customers to ensure we provide them with the highest possible levels of service. About you Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry. This is a sales focused role that would suit a forward...