Job Title: Engagement Support Manager Location: London / Hybrid working following successful completion of probationary period Salary : 38,000, 40,000 DOE Job Type: Full Time, Permanent Assistive Solutions supports disabled students in higher education by providing specialist equipment, training and practical assistance. We are a social enterprise and a Disability Confident Employer. Role Purpose The Engagement Support Manager is responsible for delivering a clear, efficient and supportive customer journey from initial contact through to order completion and delivery. The role leads the Engagement Support team, ensures consistently high service standards and helps remove barriers for students and customers. Key Responsibilities Customer and Order Support Oversee customer orders from receipt through to completion, including payments, priority requests and delivery updates. Ensure telephone and email enquiries are handled promptly, professionally and with...

Customer Experience Manager Salary: 40,000 Based in Hammersmith, London Hybrid role: 3 days in the office, 2 from home A global consultancy business is seeking a Customer Experience Manager to manage and grow key client relationships across Europe for their coaching platform. You'll own the client journey from onboarding through to retention and growth, working closely with Business Development, Coaching and Operations teams to deliver an outstanding customer experience. Key Responsibilities Manage and grow existing client relationships, driving retention, engagement and revenue growth. Develop growth plans for priority accounts and identify expansion opportunities. Oversee client onboarding and successful delivery of coaching programmes. Monitor client engagement, utilisation, NPS and other key KPIs. Use client data and insights to demonstrate impact and support client conversations. Coordinate platform setup, data management and coaching journey...

Hybrid working: 3 days in office Formula 1 global ticketing, premium guest management across MotoGP, football, eSports and music, and blue-chip client accounts that are household names in motorsport. An Events Ticketing & Guest Management Junior Account Manager role with hybrid working and a sports agency portfolio that takes years to build elsewhere. - Formula 1 and major sports properties on your CV - Hybrid working, 3 days office and 2 from home - Hands-on partner-led leadership with a collaborative culture - Blue-chip client exposure across motorsport, football, eSports and music The Company This is a mid-size sports and lifestyle agency working across sponsorship, brand experience and ticketing for global blue-chip clients. Their portfolio spans Formula 1, MotoGP, Formula E, football, eSports and music, and their client relationships are long-standing and high-trust. The Partnership Operations team sits as a centralised function covering ticketing, guest...

Overview As a Commercial Operations Analyst within our Sales Operations function, you'll play a key role in supporting the Commercial Team and ensuring our sales processes run efficiently and effectively. You'll work across a broad range of areas, including commercial reporting, deal desk support, contract processing, Salesforce and DocuSign administration, sales enablement, process improvements and territory allocations. This is a highly collaborative role, offering great exposure across Sales, Marketing and Customer Success. You'll join a busy, adaptable Sales Operations team that values innovation, creativity and finding smarter ways of working, within a wider team with a strong and supportive culture. We're looking for someone who is detail-oriented, curious and eager to learn, with strong Salesforce and Excel skills. Salesforce Administrator certification is highly desirable. You'll also need excellent written and verbal communication skills, with the ability to explain...

Role Overview As the UK's largest workplace pension provider, the proposition we provide for our employers is critical not just for the ongoing success for Nest, but the wider UK economy. This role will work closely with teams across Nest to deliver leading propositions for a wide range of businesses, from SMEs to larger corporates, helping them to navigate their role as an employer and ultimately help deliver financial peace of mind for all. The minimum criteria for this role are: Experience in either delivering propositions for b2b customers or in a relationship management function facing off to b2b customers Experience in b2b workplace pension, SaaS or financial services Evidence in delivering a front end transactional capability; either in workplace pension, SaaS or financial services Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you'll have access to a...

Role Overview: Join Our Team at Busy Bees West Ealing!   Assistant/Deputy Nursery Manager   Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can...

The Head of CRM, Customer Engagement & Intelligence will lead Belmond’s global approach to customer engagement. The role owns the strategy and operational excellence for CRM, clienteling, recognition, personalisation and customer intelligence. The role will help Belmond better understand, recognise and grow the value of customers over time, while embedding a more customer-centric way of working across the organisation.  MAIN DUTIES AND RESPONSIBILITIES: CRM, Lifecycle Engagement and Journey Orchestration Evolve Belmond’s global CRM and lifecycle strategy to support the company’s business objectives. Drive Belmond’s customer data strategy from a business perspective, creating a single view of the customer and improving identity resolution in partnership with the data team. Design priority CRM journeys and campaigns using AI-driven clustering, segmentation, and automation, Improve how Belmond captures and uses customer data in CRM, focusing on data quality....

About the role As Data & Digital Director for the UK & Ireland (Director, Data Office Management), you will lead the digital transformation and data strategy across the business. You'll drive operational excellence, improve customer experience, and enable growth through data, analytics, AI and digital innovation. You will also act as the Zone Data Officer, ensuring strong data governance, quality and compliance while helping the organisation maximise the value of its data assets. This role reports directly to our VP Customer Operations, UK & Ireland and will have a functional reporting line to the Group Chief Data Officer. What will you do? Define and deliver the UK&I digital and data strategy, aligned to business objectives and transformation programmes. Lead high-performing Data and Digital teams across a complex, matrix environment. Drive data governance, master data management, data quality and privacy compliance. Champion the use of...

As a field based Specification Manager, you will cover the London region, developing relationships with architects, designers, contractors and key stakeholders to secure specifications on high profile projects and convert them into sales opportunities. There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales. A key member of the Commercial team, reporting into the Director of Commercial Sales, this role is responsible for developing a...

Job Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations, you'll manage complex cross functional programmes that deliver measurable business outcomes and support our long-term growth ambitions. The role is responsible for programme governance, stakeholder management, budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery...

Senior ServiceNow GRC/ IRM Transformation & Advisory Consultant Role About Us You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability  in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing...

Key Responsibilities: Customer Experience & Stakeholder Engagement: Act as the primary liaison for property owners and occupiers, fostering strong, professional relationships through regular reporting, structured meetings, and open, ongoing communication. Develop a deep understanding of occupier needs, ensuring their feedback is captured, communicated to stakeholders, and used to enhance service delivery and customer satisfaction. Lead consistent and effective communication strategies across all touchpoints, aligning tone, content, and method in collaboration with service partners and internal teams. Build and maintain collaborative relationships with service partners, client departments, and the wider team to ensure seamless operations, innovation, and alignment with estate-wide objectives. Monitor and manage on-site service delivery, proactively addressing issues and minimising disruption to occupiers. Leadership, Team Development & Culture; Support...

Managing Director - UK & Ireland 68,000- 70,000 + 20,000 bonus London Fully office-based Summary Our client is a premium international coffee business serving both consumer and commercial markets , with a strong reputation for quality, innovation and exceptional customer experience. Following a period of significant growth and recent integration into a larger international group, they are now looking for an experienced Managing Director to lead the UK & Ireland business through its next stage of development. This is an exciting opportunity for a commercially driven, entrepreneurial leader who enjoys being close to the business, developing people and combining strategic leadership with a hands-on approach. The Role Reporting to the Global CEO, the Managing Director will have overall responsibility for the strategic, commercial and operational performance of the UK & Ireland business. You will lead a talented and collaborative team, driving sustainable...

Block Property Manager Block Property Manager - Leading Employer - True Hybrid working - Holborn/Home Are you a proven Block Manager looking for a new and exciting challenge with a leading employer? Are you looking for employment with an employer of choice that offers clear progression in addition to outstanding reward? Sre you looking for a company offering true hybrid working (3 days form home!) Are you looking for an employer with structure, direction and that is passionate about its colleagues and customers? Are you looking for an interesting portfolio (small portfolio / high end interesting buildings!) Our leading Property client is recruiting for a new Block Property Manager to join the business on a permanent basis. Working as part of a highly successful team and wider business support network, you will play a key role in making sure clients are happy and receive value for money. You will be working on some of the capitals prime buildings offering...

Job Description Join Our Team as a Lettings Manager at Barnard Marcus, Connells Group At Barnard Marcus, part of the Connells Group, we are proud to be the Home of Opportunity . Many of our senior leaders have progressed from branch-based lettings roles, supported by industry-leading training and clear development pathways. This Lettings Manager opportunity in Streatham offers the chance to lead a successful branch while continuing to grow your career within the UK's leading property services group. Your Role: As Lettings Manager, you will take full responsibility for the performance and growth of our Streatham residential lettings team. You will lead, inspire and develop a high-performing team, drive market share and ensure outstanding service for landlords and tenants. You will oversee day-to-day lettings operations, support valuations and listings, and build strong, long-term relationships within the local property market. This is a hands-on leadership role...

Job Description Join Our Team as a Lettings Manager at Bairstow Eves, Connells Group At Bairstow Eves , part of the Connells Group, we are proud to be the Home of Opportunity . Many of our senior leaders have progressed from branch-based lettings roles, supported by industry-leading training and clear development pathways. This Lettings Manager opportunity in Leytonstone offers the chance to lead a successful branch while continuing to grow your career within the UK's leading property services group. Your Role: As Lettings Manager, you will take full responsibility for the performance and growth of our Leytonstone residential lettings team. You will lead, inspire and develop a high-performing team, drive market share and ensure outstanding service for landlords and tenants. You will oversee day-to-day lettings operations, support valuations and listings, and build strong, long-term relationships within the local property market. This is a hands-on leadership...

Member Experience Manager Summary Our client, an exclusive membership organisation for senior women executives, is seeking a highly personable and organised Member Experience Manager to deliver an exceptional member journey while driving engagement, retention and membership growth. This is a permanent, full-time position based in central London , offering £50,000 - £70,000 DOE + 20% bonus where KPIs are exceeded by 30% . The successful candidate will be responsible for building strong relationships with an influential community of senior executives, CEOs and board members, while ensuring the smooth delivery of an exceptional membership experience. About Us Our client is dedicated to empowering women in leadership and creating meaningful opportunities for senior executives to develop, connect and progress. Founded in 2021, the organisation has rapidly expanded internationally, with exclusive clubhouses across Europe and the US. Members benefit from executive...

Wholesale Sales Executive (Fashion Brand) Position Overview A global fashion brand is seeking an experienced Wholesale Sales professional to manage and grow its wholesale business. This role focuses on order-taking during showrooms and trade shows, building long-term client relationships, and driving sustainable sales growth within the mid- to high-end fashion segment. Key Responsibilities Wholesale Operations & Order Management • Manage the end-to-end wholesale order process, from order entry and confirmations through to delivery and invoicing for Women s business, with support across Men s orders when required • Coordinate closely with production, logistics, merchandising, and finance to ensure timely and accurate order fulfilment • Monitor stock availability and support reorders, amendments, and allocation updates • Handle order discrepancies, delivery queries, and customer requests with professionalism and efficiency Reporting & Commercial...

Capita delivers complex transformation programmes at scale to the Ministry of Defence and Front-Line Commands and is continuing its journey to become Defence's trusted transformation partner, enhancing operational readiness, workforce capability, efficiency and modernisation through AI-enabled, technology-driven services and a world-class partner ecosystem. We’re growing our Defence Market Development team and we’re looking for an experienced business development professional to join the team as a Market Development Director (MDD), to deliver strategic growth across our defence business and adjacent client groups (e.g. national security agencies). If you're driven by innovation, thrive in dynamic environments, are driven by solving our customers’ biggest challenges and excel at spotting market opportunities, this is your chance to make a lasting impact. Job title: Market Development Director (Defence) Job Description: This role is home-based but will require...