Shifts: Monday to Friday, 7 am to 7 pm Pay: 13.45 per Hour Fully Remote Role. Start date 13th July 2016 Who We Are: We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day , addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks...

Job Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client a patented, self-install water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic...

Customer Service Specialist Birmingham central (hybrid after probation) C £30,000 Negitiable, Dep on Exp + 10% Bonus + fantastic Benefits package (see below) Working Hours: 8:30 - 5.00 Are you passionate about delivering world-class customer service while navigating the fast-paced world of logistics? We re looking for an experienced Customer Service professional who can provide exceptional support to valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred. Working in this role, you will be: Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service. Being responsible for the order management, including placing orders and providing accurate pricing and quotes. Working closely with the external Sales team, international factories and...

Customer Service & Retention Advisor About the Business We are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. Our values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work. Main Purpose of the Role As a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience. Role Requirements Deliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat. Respond promptly and professionally to customer reviews on public...

Customer Service Manager – Birmingham CrossCountry Trains are seeking to recruit an experienced Customer Service Manager to join their team in Birmingham. The successful applicant will have responsibility for the management and leadership of customer service teams throughout Birmingham and its surrounding areas, including activities such as management of Train Managers, catering, revenue protection, cash handling, station access contracts, station operations and train cleaning.  Please note that this is a safety critical role. Key aspects of the role will include: Leading your teams:  Lead and direct all Customer Service Teams in line with business objectives and in accordance with all appropriate legislation, industry standards, directives and codes of practice and to ensure a safe and risk free environment.  Great service: Ensure delivery of excellent service to all customers consistently, in accordance with business specifications and seek to...

LOCATION: Warwickshire Shopping Park SHIFT PATTERN: Various Monday-Sunday, 30 hours per week PAY RATE: £13.50 per hour ROLE OVERVIEW AND PURPOSE This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. KEY RESPONSIBILITIES · Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service · Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive · Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise · Safeguard all the sites are safe and non-threatening environment for all visitors/tenants. · Ensuring all incidents are managed in accordance...

Do you enjoy being on the go and working as part of a close-knit team where everyone plays their part to get the job done? Keen to join a team where you are genuinely valued, supported in your role and given the chance to develop over time? Ready to hit the road with a company that puts people first? Keep reading! Here at GXO Coventry we are looking for Drivers Mate to join our transport team, supporting our customer Halfords. You'll play a key part in keeping the supply chain flowing smoothly in a fast-paced, team-driven environment. You will be working on a full-time , permanent basis, on an 'Any 5 days from7' pattern, with start time window of 02:00 to 04:00 , contracted to 48 hours per week. Pay, benefits and more: As a Drivers Mate, you'll receive: An annual salary of £31,724.16 Holiday pay and workplace pension Healthcare and Dental cash plans Retail Discounts - supermarket, fashion, tech, days out, food and drink, home, cinema, travel,...

Commercial & Industrial Gas Engineers - South UK Join One of the UK's Leading Industrial Engineering Companies Our client are continuing to grow and are looking for experienced Commercial & Industrial Gas Engineers to join their nationwide engineering team. With over 45 years of experience delivering specialist engineeering solutions, they've built a reputation for technical excellence, reliability and outstanding customer service across manufacturing, healthcare, food & beverage, utilities, education and industrial sectors throughout the UK. If you're looking for more than just another engineering role and want to work for a company that genuinely invests in its people, training and long-term career development - we'd love to hear from you. The Role You'll be responsible for servicing, maintaining, fault finding and repairing a wide range of commercial and industrial heating and combustion equipment, helping our customers maximise uptime, efficiency and...

Trainee Account Manager Our client brings businesses together with communications tech in new and unexpected ways, making their clients more accessible, more productive and more profitable. Working primarily with mid to large-sized UK enterprises, they're recognised leaders within their space. In the last year they've experienced an exciting period of growth and have doubled in size, creating lots of opportunities! You'll join a team where there is a great scope for progression, from Trainee to Senior Account Manager and perhaps even a business leader with us in the future! Trainee Account Manager Package: A competitive basic salary of £30k Y1 OTE of £40k! Comprehensive support and training - both internal and external Excellent scope for progression, earning potential, professional and personal development Regular socials in a welcoming, inclusive atmosphere and regular charity events Incentive company holidays in the snow and sun! Lucrative incentive and bonus schemes...

Summary £38,000 - £46,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're resilient, confident and trusted leaders. Just like you. As a Deputy Store Manager at Lidl, you'll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you'll play a huge part in creating a place where you and your whole team can do your best work. You'll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big...

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Land Rover Coventry. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest...

We have an excellent opportunity available for a Master Technician to join our team at Sytner Jaguar Land Rover Coventry. Don't worry if you are not currently working for Jaguar Land Rover, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales...

Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it's crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Coventry have an exciting opportunity available for an individual who comes from some form of customer service or sales background. As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we...

We have an excellent opportunity available for a Vehicle Technician to join our team at Jaguar Land Rover Coventry. Don't worry if you are not currently working for Jaguar Land Rover, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales and...

About the Role We have an exciting opportunity for an experienced and motivated Corporate Hub Team Leader to join our BMW/MINI Corporate Sales operation in Coventry on a 12 month fixed-term basis. Leading a team of Corporate Sales Administrators, you will play a pivotal role in ensuring the efficient management of customer enquiries, vehicle orders, deliveries, and leasing partner relationships. This is a fast-paced leadership position where you will be responsible for driving operational excellence, maintaining exceptional service standards, and supporting the development of your team. You will act as the key point of contact between the Corporate Hub, dealerships, leasing companies, and internal departments, ensuring a seamless customer journey from enquiry through to vehicle delivery and invoicing. Key Responsibilities Lead, motivate, and develop a team of Corporate Sales Administrators to achieve departmental objectives and service level agreements. Monitor...

Part-Time Serviced Apartment Receptionist We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-day operation of serviced apartments. Key Responsibilities Welcome guests, visitors and residents, providing a professional and friendly reception service. Act as the first point of contact for enquiries via telephone, email and face-to-face interactions. Assist with arrivals, departures, key management and access cards. Handle customer queries and complaints, escalating where necessary. Maintain accurate accommodation records and administrative documentation. Report maintenance issues and provide updates to customers. Manage incoming mail and parcel collections. Conduct viewings for prospective customers. Support the preparation of information packs, correspondence and reports. Ensure...

Job Title: Commercial Gas Engineer / HVAC Technician Salary: 47k per annum Location: M4 A leading facilities management provider is seeking a qualified HVAC Technician to support retail and commercial sites across the M4 corridor from Coventry down to Oxford. This is a full-time, permanent role offering a competitive salary, company vehicle, and a comprehensive benefits package. Working Hours: Monday to Friday 42.5 hours per week Participation in an on-call standby rota (1 week in every 4) Key Responsibilities: Perform planned and reactive maintenance on a variety of HVAC systems including AHUs, split systems, LPHW boilers, DX coils, inverters, and chillers Ensure compliance with PPM schedules and complete all associated documentation Respond to callouts and carry out diagnostics, repairs, and fault finding Recommend suitable replacement options for non-repairable faults Maintain high standards of health and safety across all sites Key...

About the role A fantastic opportunity is available for a Sales Apprentice to join our team at Sytner BMW Coventry. As a Sytner Sales Apprentice, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW, accessories and vehicle ownership. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment. A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert...

About us: At Hozelock, we ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you. Job purpose: Hozelock are currently recruiting for a National Sales Manager, who will lead and develop Hozelock s UK and Ireland field sales operation, driving revenue growth and delivering against agreed commercial targets. This role is responsible for managing, coaching and motivating a high-performing sales team, ensuring consistent execution of sales strategy,...

Gi Group are looking for an experienced class 1 driver to join the team at a packaging company in Birmingham Class 1 rate : Days 18.21 including holiday pay (PAYE no umbrellas) Afternoons 19.33 including holiday pay (PAYE no umbrellas) Nights 20.45 including holiday pay (PAYE no umbrellas) Class 1 shifts: Monday to Friday 06:00 starts 10-12 hour shifts Class 1 role 4-6 drops per shift No handball Delivering packaging to well known supermarkets Class 1 requirements In date, UK, class 1 licence with 2 year's experience minimum In date CPC and tacho Must be over 25 years old for insurance Will have the ability to demonstrate excellent customer service and communication skills and an attention to detail is essential No more than 6 points on licence ( no DD/DR/DG/IN/MS/CU codes please) Benefits On-site parking Advanced holiday pay option available Weekly Pay Gi Group benefits package If you are interested in this role and are...