Full Job Description A Customer Service Executive local to Cheltenham is required to provide responsive and professional support to customers and approved installation partners within a fast-growing renewable energy technology business near Cheltenham. Reporting to the Customer Service Manager the Customer Service Executive will manage enquiries across telephone, email and digital channels while taking ownership of each case through to resolution. The role will operate within a developing one-stop service model that brings together customer support, installer assistance and access to accurate product information. You will use CRM and customer service technology to maintain clear records, improve response times and deliver a consistent experience as the business grows across the UK and Europe. This position would suit a proactive and personable customer service professional who enjoys solving problems, learning technical products and making life easier for customers. Key...

WHAT'S IN IT FOR YOU? Supportive team environment Opportunity to develop customer service and claims handling skills Exposure to a fast-paced, dynamic working environment Chance to make a real difference to customer satisfaction MUST HAVE'S Experience in customer service within hospitality and/or a telephone based role, and/or claims handling Excellent communication skills Organised and proactive approach Attention to detail Ability to juggle multiple tasks Experience with CRM systems (Salesforce, Instanda, Xero advantageous) NICE TO HAVE'S Knowledge of FCA, PRA, regulatory standards Experience in insurance or financial services Familiarity with health and safety procedures SO, WHAT WILL YOU BE DOING? Providing exceptional customer service via email, phone, WhatsApp, and post Handling FNOL claims efficiently, liaising with internal and external stakeholders Updating client documentation and internal records accurately Staying...

WHAT'S IN IT FOR YOU? Supportive team environment Hybrid working pattern with flexible in-office days 25 days' holiday plus bank holidays Life Assurance x 3 Employer pension scheme (8%) Paid day for volunteering each year Staff discounts on products Discretionary bonus scheme up to 2,400 annually MUST HAVE'S Experience in a customer service role Excellent communication skills (verbal and written) Proactive approach to customer servicing Strong organisational skills with attention to detail Ability to work under pressure and meet SLAs Good computer literacy and quick to learn new processes NICE TO HAVE'S Experience with e-commerce platforms (Shopify, NetSuite, Amazon) Experience resolving customer complaints and escalations Knowledge of courier processes and logistics Experience working in retail or product-focused environments SO, WHAT WILL YOU BE DOING? Handling high volumes of customer enquiries via all communication...

Job Advertisement: Inbound Banking Customer Service Advisors (Temporary Contract) On behalf of our client, a well-respected building society, an exciting opportunity has arisen for Inbound Banking Customer Service Advisors in Swindon. This is a temporary role for a duration of 12 months, offering a competitive hourly rate of 14.56, with a dynamic shift pattern between 8 am and 8 pm, Monday to Sunday. What's on Offer? Pay Rate: 14.56 per hour Contract Type: Temporary (12 months with a view to going permanent) Shift Pattern: 5 days out of 7, with 6 weeks' notice of your shift schedule. Shifts include: - Early: 8 am - 4 pm - Mid: 9 am - 5 pm / 10 am - 6 pm - Late: 11 am - 7 pm / 12 pm - 8 pm Note: The week you work late shifts, you will have that weekend off! Some weeks may require six days of work leading into the following week. Role Responsibilities: As an Inbound Banking Customer Service Advisor, you will: Engage with a variety of inbound calls, providing essential...

Join Our Team as a Customer Service Advisor! Are you ready to embark on an exciting journey in the world of finance and insurance? We're seeking an enthusiastic and dedicated Customer Service Advisor to join our vibrant team in Warwick! If you have a passion for helping customers and want to make a real difference, we want to hear from you! Why Choose Us? At our esteemed financial institution, we pride ourselves on delivering exceptional service to our valued clients. Our commitment to excellence is matched only by our dedication to creating a supportive and dynamic work environment. Join us, and you'll be part of a team that is not just about numbers, but about people! Key Details: Position: Customer Service Advisor Contract Type: Permanent Location: Warwick In Office: Mon-Thurs Friday (Hybrid) What You'll Do: As a Customer Service Advisor, your role will be pivotal in ensuring our clients receive outstanding service. Your...

Client Benefits Customer Service Adviser 3 Month Contract Bristol On Site Working The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Insurance and Risk Management clients. They are currently looking for a Client Benefits Customer Service Adviser to join them for a 3 month contract, however there may be an opportunity for extension. Overview of the Role: As a Customer Service Advisor, you will play a key role in supporting our clients in managing the clients Guide Flex platform. While prior experience in Employee Benefits is...

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1,000 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you Here is where you come in Working in our retail teams, you ll enhance Betfred customers experiences every single...

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1,000 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you Here is where you come in Working in our retail teams, you ll enhance Betfred customers experiences every single...

Customer Service Representative - Administrator Location: Marston Green, Birmingham Contract Type: Temporary Contract Length: 6 Months Working Pattern: Full Time, Monday to Friday, 37 hours Our client, a leading player in the aerospace industry, is seeking a dynamic and detail-oriented Customer Service Representative to join their team. With a commitment to making modern flight possible, the organisation is known for its innovative solutions that enhance safety and comfort for millions of travellers worldwide. This is an exciting opportunity to be part of a team that drives performance and customer satisfaction in an environment where ideas and integrity are paramount. Role Overview: The Customer Service Representative will provide essential administrative support to the commercial processes, ensuring that daily transactional requirements linked to customer orders are processed accurately and efficiently. This role is crucial for maintaining the high standards of...

Customer Service Specialist Birmingham central (hybrid after probation) C £30,000 - £33,000 (Dep on Exp + 10% Bonus + fantastic Benefits package (see below) Working Hours: 8:30 - 5.00 Are you passionate about delivering world-class customer service while navigating the fast-paced world of logistics? We re looking for an experienced Customer Service professional who can provide exceptional support to valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred. Working in this role, you will be: Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service. Being responsible for the order management, including placing orders and providing accurate pricing and quotes. Working closely with the external Sales team, international factories and...

We are seeking a proactive and relationship-driven Customer Success Manager to join our client's team. You will be responsible for nurturing strong, long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention. As the CSM, you will act as a trusted advisor, guiding customers, managing complex enquiries, and identifying opportunities to expand account value through up sell and cross-sell initiatives. If you possess a customer-first mindset, excellent communication skills, and a track record of effectively managing multi-account portfolios, we would love to hear from you. Key responsibilities: Serve as the primary point of contact for customer enquiries, escalations, and ongoing support. Build and maintain trusted, long-term relationships with customers and key partners. Understanding client goals to ensure services deliver maximum value and satisfaction. Guide new customers seamlessly through the on boarding...

Part Time Customer Service Representative! Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly matters? If so, we have the perfect opportunity for you! Position: Customer Service Representative Location: Newbury, West Berkshire Contract Type: Temporary Hourly Rate: 14.50 Working Pattern: Part Time (17.5 hours/week - 3.5 hours Wednesdays, 7 hours Thursdays and 7 hours Fridays Start Date: Immediate Duration: Temporary Ongoing Why Join Us? Our client is seeking a dedicated Customer Service Representative to ensure that every customer interaction is seamless and satisfying. Located conveniently in Newbury, this role is ideal for those looking for a part-time position. Key Responsibilities: As a Lead Customer Service Representative, you will play a vital role in managing day-to-day activities related to customer service, with a focus on accuracy and efficiency. Your...

Office Administrator / Customer Service Advisor Join a friendly small-office team in a varied part-time role supporting customers, engineers and day-to-day administration. This opportunity suits an organised, reliable communicator who can work independently, manage changing priorities and stay calm when busy. If you’ve also worked in the following roles, we’d also like to hear from you: Administration Assistant, Business Support Administrator, Admin Assistant, Team Administrator, Customer Service Administrator, Customer Service Assistant, Customer Support Advisor, Reception Administrator, Office Coordinator   SALARY: £13 per Hour       LOCATION: Sutton Coldfield, West Midlands JOB TYPE: Part-Time, Permanent WORKING HOURS: Monday, Tuesday and Friday, 9.00am – 5.30pm. Additional hours will occasionally be required for holiday cover   JOB OVERVIEW Enjoy a varied working week where organisation,...

What you'll be doing: Role modelling and coaching for high standards and efficiency across the whole food hall. Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service. Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great food manager: Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues...

Interim Community Manager Cheltenham Full-Time Temporary Contract 15.00 - 18.00 per hour (DOE) Immediate Start Contract until at least January with potential extension We are currently recruiting for an experienced Interim Community Manager to join a busy, customer-focused workspace environment in Cheltenham. This is an excellent opportunity for a confident and proactive manager to lead on-site operations and ensure an exceptional experience for clients, members, and visitors. Key Responsibilities Oversee the day-to-day running of the site Lead, support, and motivate the on-site team Deliver outstanding customer service and member experience Build strong relationships with clients and stakeholders Manage front-of-house operations and site presentation Coordinate meetings, events, and community activities Monitor operational performance and customer satisfaction Ensure health & safety and compliance standards are maintained About You Previous...

WHAT'S IN IT FOR YOU? Supportive team environment Opportunities for professional development Competitive salary package Additional benefits including pension and life insurance Employee wellbeing support, including counselling services On-site parking Company social events MUST HAVE'S Previous account management or customer relationship experience Strong organisational and communication skills Ability to analyse reports and interpret data Confident using Microsoft Office and CRM systems Professional and proactive approach NICE TO HAVE'S Experience within debt collection, credit control, or financial services SO, WHAT WILL YOU BE DOING? Managing a portfolio of client accounts Building and maintaining strong client relationships Providing regular performance updates and reporting Liaising with internal collections teams to meet client expectations Investigating and resolving client queries efficiently Monitoring account...

Field Service Engineer (Industrial Equipment) - Gloucestershire (Cheltenham HQ) + UK Travel - 35000 per annum An established UK manufacturer and supplier of high-quality industrial dry-steam cleaning equipment is looking to hire a Field Service Engineer to support continued growth following a recent acquisition by a global parent company. This is a hands-on role based from Cheltenham, Gloucestershire , with regular customer site work and occasional travel. If you enjoy fault-finding, repairs and customer-facing engineering work, and want to develop your skills alongside experienced technical specialists, this could be a great fit. The Role Working a 37-hour week , you'll be responsible for servicing, repairing and supporting specialist industrial equipment both at the workshop and on customer sites. Key responsibilities: Service and repair customer equipment at the Cheltenham premises Attend customer sites to carry out on-site servicing and repairs Provide...

WHAT'S IN IT FOR YOU? Competitive salary package 37.5 hours per week with term-time schedule Use of college sports facilities during allocated times School lunch provided during term time Access to pension scheme (subject to probation) Opportunity to work in a supportive educational environment Contribute to a respected independent school with strong academic and extracurricular activities MUST HAVE'S Previous finance experience with accurate data management Experience in debtor management and collections Ability to work efficiently under pressure and meet deadlines Confident, self-motivated, and highly organised Excellent communication and customer service skills Proficient in Office 365, Word, Excel, and Email Team player with a professional attitude NICE TO HAVE'S Experience in fees administration or school finance Familiarity with school billing systems (e.g., iSAMS, Pass, Evolve) Knowledge of Direct Debit collections Relevant...

Trainee Sales Executive Cheltenham 25,000 to 28,000 + Uncapped Commission + Employee Ownership Bonus Realistic First Year Earnings: 35,000 to 45,000+ Are you confident on the phone and enjoy speaking with people? Whether you've worked in retail, hospitality, customer service, a contact centre or an office environment, this could be the perfect opportunity to start a rewarding career in sales. We're recruiting on behalf of a successful and growing Gloucestershire business that is expanding its sales team. Full training is provided, so attitude, communication skills and ambition are more important than previous sales experience. What's in it for You? 25,000 to 28,000 basic salary Uncapped commission structure Realistic first year earnings of 35,000 to 45,000+ Employee ownership and profit share bonus Early finish every Friday 25 days holiday plus bank holidays Holiday buy and sell scheme Full training and ongoing development Clear career...

A Business and Sales Support Administrator is required local to Cheltenham, to support the sales and wider business operations teams of a growing renewable energy technology manufacturer. The Business and Sales Support Administrator will play an important part in processing customer purchase orders, progressing sales activity and keeping accurate business records. The role involves regular contact with residential customers, trade customers, wholesalers, installers and suppliers by telephone and email. The successful Business and Sales Support Administrator will be organised, accurate and comfortable managing several priorities in a busy commercial environment. This is a varied opportunity for someone who enjoys keeping work moving, supporting colleagues and delivering a professional service to customers and partners. Key Responsibilities Process customer purchase orders accurately and progress them through each stage. Maintain clear order records and keep...