Connect2Luton are recruiting a Head of Service - Travel Assistance on behalf of Luton Borough Council. The Role: We are seeking an experienced senior leader to take strategic responsibility for Luton Borough Council's Travel Assistance Service. Reporting to the Director of Education and forming part of the Education Senior Leadership Team, you will lead a large, complex statutory service responsible for SEND travel assistance, home-to-school transport, post-16 transport, transport for children in care, adult social care transport and internal fleet operations. This is a high-profile leadership role with responsibility for service transformation, commissioning, statutory compliance, contract management, safeguarding, and financial performance. Key Responsibilities: Provide strategic leadership for the Council's Travel Assistance Service. Lead the delivery of safe, compliant and cost-effective transport services for children, young people and adults. Oversee SEND...

Connect2Luton are excited to recruit a Head of Customer Access & Experience on behalf of Luton Borough Council. Main purpose of position: Customer Access & Contact: Lead the Council's customer access and contact function across frontline and service-specific teams, ensuring residents can obtain the information, advice, support and services they need through effective, accessible and sustainable service channels. Customer Insight & Experience: Lead the Council's approach to understanding, measuring and improving resident experience of accessing the Council's services through performance management, standard setting, quality assurance, workforce development, customer insight and organisational learning. Corporate Complaints: Lead the Council's corporate complaints function, ensuring effective complaint resolution, regulatory compliance and robust corporate oversight of the Council's complaints framework. Strategic Leadership: Lead the development and...