Customer service jobs in Birmingham

01 Nov, 2026

Permanent

Gi Group Birmingham, UK

Customer Service Advisor Salary: 24,476 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent Full Time 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Service Advisor. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We...

AA

01 Nov, 2026

Permanent

Customer Service Advisor

Ardour Associates Ltd Birmingham, UK

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...

01 Nov, 2026

Permanent

Customer Service, Transport & Purchasing Administrator

Office Angels Birmingham, UK

Customer Service, Transport & Purchasing Administrator Location: Tyseley, Birmingham Salary: 28,000 Hours: Monday to Friday, 8:00am - 5:00pm (Paid break: 10:00-10:30 Lunch: 13:00-14:00) Our client, a dynamic organisation in the Manufacturing & Production sector, is seeking a motivated and detail-oriented Customer Service, Transport & Purchasing Administrator to join their team in Birmingham. This is an exciting opportunity to play a crucial role in ensuring customer satisfaction and operational efficiency. Key Responsibilities Deliver excellent customer service, handling enquiries by phone and email. Support customers with order, delivery, pricing and invoice queries. Raise and process purchase orders, track deliveries and liaise with suppliers. Maintain stock records, carry out stock counts and investigate discrepancies. Coordinate courier bookings, transport administration and delivery queries. Resolve invoice and pricing issues quickly and...

01 Nov, 2026

Temporary

Customer Service Representative - Administrator

£12.99 - £14.55 hourly

Adecco Birmingham, UK

Customer Service Representative - Administrator Location: Marston Green, Birmingham Contract Type: Temporary Contract Length: 6 Months Working Pattern: Full Time, Monday to Friday, 37 hours Our client, a leading player in the aerospace industry, is seeking a dynamic and detail-oriented Customer Service Representative to join their team. With a commitment to making modern flight possible, the organisation is known for its innovative solutions that enhance safety and comfort for millions of travellers worldwide. This is an exciting opportunity to be part of a team that drives performance and customer satisfaction in an environment where ideas and integrity are paramount. Role Overview: The Customer Service Representative will provide essential administrative support to the commercial processes, ensuring that daily transactional requirements linked to customer orders are processed accurately and efficiently. This role is crucial for maintaining the high standards of...

01 Nov, 2026

Permanent

Customer Service Representative

Plum Personnel Shirley, Solihull, UK

Customer Service Representative Near Shirley, Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) - £16.00 ph (£31,616) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, customer-focused individual Manager to join a friendly, fast-growing team working within the IT Support team, providing training and technical support to companies across the UK and Ireland. Due to the rural location of the client a car driver/owner is required. What will you be doing? Providing customer support and training on software and hardware. Supporting customers over the phone, via email and occasionally face to face. Troubleshooting issues and finding practical solutions. Building strong relationships with customers at all levels. Carrying out administration and keeping customers up to date. What are we looking for? Excellent communication and customer service skills. Good IT knowledge, including Windows 10/11 and Microsoft Excel. A...

30 Sep, 2026

Part Time Permanent

Office Administrator / Customer Service Advisor

£13.00 hourly

AWD online Sutton Coldfield, Birmingham, West Midlands, UK

Office Administrator / Customer Service Advisor Join a friendly small-office team in a varied part-time role supporting customers, engineers and day-to-day administration. This opportunity suits an organised, reliable communicator who can work independently, manage changing priorities and stay calm when busy. If you’ve also worked in the following roles, we’d also like to hear from you: Administration Assistant, Business Support Administrator, Admin Assistant, Team Administrator, Customer Service Administrator, Customer Service Assistant, Customer Support Advisor, Reception Administrator, Office Coordinator SALARY: £13 per Hour LOCATION: Sutton Coldfield, West Midlands JOB TYPE: Part-Time, Permanent WORKING HOURS: Monday, Tuesday and Friday, 9.00am – 5.30pm. Additional hours will occasionally be required for holiday cover JOB OVERVIEW Enjoy a varied working week where organisation,...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Astwood Bank, Redditch, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

MR

27 Oct, 2026

Permanent

Customer Service Manager

Macildowie Recruitment and Retention Cannock, UK

Customer Service Manager Location: Cannock, Staffordshire Salary: Up to £50,000 per annum + Pension Contract: Permanent Hours: 39 hours per week Working Arrangement: Site-based Macildowie are working with this client based in Cannock, Staffordshire , a well-established manufacturing business operating within a fast-paced, quality-driven environment. We are looking for an experienced and commercially aware Customer Service Manager to lead and develop their Customer Service and Despatch functions, ensuring exceptional customer service, operational efficiency and consistently high levels of on-time delivery. This is an excellent opportunity for a hands-on leader who enjoys building strong customer relationships, developing teams and working collaboratively across manufacturing, production and supply chain operations. The Role Reporting into the senior management team, you will take responsibility for ensuring customer requirements are effectively managed,...

01 Nov, 2026

Permanent

Customer Service Advisor - FULL TIME

Adecco Warwick, UK

Job Title: Customer Service Advisor - Full Time / Part Time available Location: Warwick Contract Type: Permanent - 26,576 Are you ready to embark on an exciting journey in the world of finance and insurance? Our client, a prestigious financial institution, is seeking an enthusiastic and dedicated Customer Service Advisor to join their vibrant team in Warwick/ Leamington Spa . If you have a passion for helping customers and want to make a real difference, this opportunity is for you! Why Choose Our Client? At this esteemed organisation, exceptional service is at the heart of everything they do. Their commitment to excellence is matched only by their dedication to fostering a supportive and dynamic work environment. This is a team that values people just as much as numbers! Key Details: Position: Customer Service Advisor Contract Type: Permanent Location: Warwick Working Pattern: In Office: Monday - Thursday; Hybrid: Friday What You'll Do: As a...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Stratford-upon-Avon CV37, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Bidford-on-Avon, Alcester B50, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Worcester, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Evesham WR11, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

iR

01 Nov, 2026

Permanent

Customer Service Representative

i2i Recruitment Tewkesbury GL20, UK

Whats In It For You Supportive team environment Opportunity to develop customer service and claims handling skills Exposure to a fast-paced, dynamic working environment Chance to make a real difference to customer satisfaction Must Have's Experience in customer service within hospitality and/or an office, and/or claims handling Excellent communication skills Organised and proactive approach Attention to detail Ability to juggle multiple tasks Experience with CRM systems (Salesforce, Instanda, Xero advantageous) Nice to Have's Knowledge of FCA, PRA, regulatory standards Experience in insurance or financial services Familiarity with health and safety procedures What Will You Be Doing Providing exceptional customer service via email, phone, WhatsApp Handling FNOL claims efficiently, liaising with internal and external stakeholders Updating client documentation and internal records accurately Staying informed...

01 Nov, 2026

Temporary

Senior Customer Service Advisor

Metropolitan Thames Valley Beeston, Nottingham NG9, UK

This Role: Senior Customer Service Advisor known internally as a "Senior Property Services Advisor" Fixed Term Positions 12 month period based on a 37.5hr week Salary Range: £29,025 - £30,553 - Dependent upon experience Location: Beeston, NG9 1LA - Free parking subject to availability The office location is a 10 min walk from Beeston Train Station Interview Diary Date: 2 & 6 November 26 - Start Date 07 December 26 Join Our Team and Shape Your Future! Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team. Why Work With Us? Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities. Career Progression: We are committed to helping you grow through ongoing training, and mentorship. Competitive Benefits: Enjoy a comprehensive benefits package,...

26 Oct, 2026

Full Time Permanent

Workshop Controller / Workshop Manager

£35,000 - £40,000 yearly

OC Motor Repairs Ltd Telford, UK

Workshop Controller / Workshop Manager Join our team at OC Motor Repairs take ownership of a busy vehicle workshop, controlling workflow, quality and technician performance. This opportunity suits an experienced workshop control or management professional with an automotive technical background, strong leadership and excellent customer service skills. If you’ve also worked in the following roles, we’d also like to hear from you: Workshop Supervisor, Workshop Team Leader, Workshop Operations Manager, Vehicle Workshop Manager, Automotive Workshop Manager, Service Manager, Aftersales Supervisor, Workshop Operations Supervisor SALARY: £35,000 - £40,000 per annum + Bonus +Benefits LOCATION: Telford, Shropshire, West Midlands JOB TYPE: Full-Time, Permanent JOB OVERVIEW A strong opportunity is available to lead workshop performance in a busy vehicle repair environment, where the Workshop Controller / Workshop Manager...

26 Oct, 2026

Full Time Permanent

Bodyshop Manager / Accident Repair Centre Manager

£50,000 - £60,000 yearly

OC Motor Repairs Ltd Telford, UK

Bodyshop Manager / Accident Repair Centre Manager Join our team at OC Motor Repairs and take the lead in a busy accident repair centre where you can make a real impact on performance, service and team success. This is a great opportunity to shape day-to-day operations, motivate a skilled team and help drive high standards across the centre. If you’ve also worked in the following roles, we’d also like to hear from you: Repair Centre Manager, Bodyshop Operations Manager, Bodyshop General Manager, Bodyshop Production Manager, Workshop Manager, Bodyshop Supervisor, Accident Repair Manager, Collision Centre Manager Benefit from a monthly bonus incentive and career progression opportunities SALARY: £50,000 - £60,000 per annum + Bonus + Benefits LOCATION: Telford, Shropshire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 7:00am - 5:30pm JOB OVERVIEW This is an excellent...

01 Nov, 2026

Permanent

Sales Support Representative

Search Consultancy Ltd Birmingham, UK

Sales Support Executive Salary: 30,000 Hours: Monday to Friday, 8:30am - 5:30pm Working Pattern: Hybrid (Monday & Friday from home, Tuesday to Thursday in the office) Benefits: On-site parking The Opportunity Our client is looking for a highly organised and proactive Sales Support Executive to join their growing team. Working closely alongside Sales Executives, Tech Support team, and Account Managers, you will play a key role in supporting the sales function, ensuring a seamless experience for both customers and internal stakeholders. This is an excellent opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and is comfortable communicating with both clients and end customers. Key Responsibilities Produce and manage customer quotations accurately and efficiently. Provide day-to-day administrative support to the Sales Executives and Account Managers. Maintain and update CRM systems and customer records. Process orders and sales...

01 Nov, 2026

Temporary

Water Technician

Gi Group Birmingham, UK

Gi Group are looking for experienced Water Technicians for a temporary to permanent role in Birmingham and the surrounding area. As a water technician, you'd be working with a well-known national brand delivering water dispenser products to customers. Water Technician - Pay Rate: 14.57 per hour inclusive of your holiday pay. Water Technician - Shifts: Monday to Friday 07:00-16:00 shifts No weekends or nights Water Technician - Job Details: This role is a Water Technician position, with a greater focus on sanitisation activities rather than water delivery. Training will be provided on key aspects of the sanitisation prior to the worker going out on their own. As part of this role, the water technician will be required to report into Coalville depot 1-2 days per week to collect parts and provide general updates to the depot. This role involves water dispenser and product delivery, as well as servicing customers according to a delivery schedule. As...

01 Nov, 2026

Temporary

Contact Centre Advisor

Adecco Birmingham, UK

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes....