Planet Recruitment
Oxford, UK
Position; Temporary Customer Service Advisor Location; Cowley Salary; 30,000 per annum Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a temporary Customer Service person based on the outskirts of Cowley, Oxfordshire. Due to location you will ideally drive however can be accessible via public transport. Working hours are Monday to Friday 9 am - 5 pm. Main responsibilities; Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat. Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution. Coordination: Communicate with transport service providers to ensure seamless delivery processes. Order Processing: Manage...