Customer Service Coordinator Hourly rate : 14.50 - 15.00 per hour Assignment duration : 6 months Location : Brentwood, Essex Hours : 8.30am-5.00pm Monday - Thursday 4.30pm finish on Friday Duties You will liaise with new house owners and housing associations to resolve any defects in the new property the customer has moved into. You will work within a team of 6 to manage any notification of defects that arise. In order to achieve this you will Liaise with a team of internal tradespeople and schedule them to complete repairs for the house owner Coordinate with the customer on their availability to provide access to engineers Schedule appointment into the engineers diary With more complex faults you will work with a team of subcontractors to resolve the customers issue. You will update all the associated administration on the internal CRM system. This is a busy and demanding role which requires somebody with strong coordination skills, combined with...

Are you an experienced Helpdesk Admin based in Wakefield? Randstad C&P are working with a national Facilities Management client who are needing Helpdesk Admins for a temporary contract on their site in Wakefield The Package: Competitive pay rate between 12.75 - 14 ph Monday to Friday, 40 hours per week 8.30am to 5pm Temporary contract Duties: Coordinate engineer schedules by matching their specific skills and locations to the current list of repair tasks to maximise efficiency Update the CAFM system to reflect the real-time status of work orders Organise planned preventative maintenance, ensuring that statutory safety inspections are booked and completed before they expire Ensure that all job notes, time logs, and completion details are recorded accurately for audit purposes Requirements: Experience working on CAFM systems Previous helpdesk experience within a similar FM environment Strong communication skills Ability to work in part of a team...