SERVICE DESK COORDINATOR A temporary opportunity to support an exciting fashion label with the IT support helpdesk! SERVICE DESK COORDINATOR ROLE: Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner Providing technical support and troubleshooting for hardware, software, and network-related issues Documenting all incidents, service requests, and resolutions accurately and thoroughly Escalating complex issues to the appropriate teams or senior analysts as needed Collaborating with other IT teams to resolve issues and implement solutions Assisting with user account management tasks such as password resets and access provisioning Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness Participating in training sessions to stay updated on new technologies and processes Maintaining a positive and professional demeanour when interacting with users, ensuring...

IT Equipment Coordinator 16.21 per hour Manchester City Centre On-going temp role, fully office based Full-time (37 hours per week) Office Angels are recruiting for an IT Equipment Coordinator for a regulatory body whose head office is based in Manchester City Centre. This role sits in between the IT service desk and the IT operations team assisting with coordinating equipment to colleagues. This role does not involve day to day helpdesk support. This vacancy is temporary, guaranteed for the next 3-4 months, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees....