Financial Services Associate Do you have a background in finance or banking, and want to build a career in a fast-paced, people-focused environment? We're hiring for an exciting Financial Services Associate role based in Medway, offering 30,000 and the chance to join a dynamic, supportive team. This is a fantastic temp-to-perm opportunity to grow your career while making a real difference to customers every day. What You'll Be Doing: Managing customer accounts and helping clients find solutions to repayment challenges Handling communications via phone, email, and live chat Working as part of a collaborative and high-performing team Learning about compliance, industry regulations, and best practices in customer care Using modern systems and tools to ensure efficient and effective service What We're Looking For: A background in finance, banking, or a related field - or a related degree (recent graduates welcome) Strong communication and interpersonal skills A...

Compliance Administrator 17.00- 19.23 per hour Temporary ASAP Start Bond Street Hybrid Financial Services 9am-5pm A leading wealth management firm is looking for a highly organised and detail-focused Compliance Administrator to join their Operations team temporarily. The Role You will support a key project, working closely with the HR and Operations teams to review and accurately categorise a high volume of information. Key responsibilities will include: Reviewing approximately 20,000 emails against defined review criteria Accurately tagging and categorising emails Identifying and recording key information and findings Maintaining clear and accurate records throughout the review process Preparing reports summarising findings and key information Ensuring all work is completed accurately, consistently and within agreed deadlines Handling confidential and sensitive information with a high level of discretion Working with internal stakeholders to clarify queries and...

Customer Service Representative Location : Glasgow 110 St Vincent Street, G2 5ER Start Date : 26th October 2026 Hourly Pay Rate : 14.40 Contract Type : 6-months temporary contract with potential for extension Hours : Full time - Monday to Friday, 9:00am-5:00pm Hybrid Working : 2 days per week in office, 3 days from home following training Training Period : 4 weeks 100% office-based About the Role : We are looking for customer-focused and professional Customer Service Representatives to join Lloyds Banking Group. In this role, you will be the first point of contact for our customers, handling inbound telephone calls and providing outstanding service across a range of customer queries. You will support customers with payment-related enquiries, account servicing requests, and general banking queries, ensuring each interaction is handled efficiently, accurately, and with empathy. Key Responsibilities : Handle inbound customer calls, providing professional...

JOB TITLE: Customer Service Advisor PAY: 14.40p/hr LOCATION: Cardiff City Centre - John Street HOURS : Full Time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. START DATE : 16th November CONTRACT: 12 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand. As a...

Product Marketing Manager (AVP) Location: E14 Contract Type: Temporary (6 months) Monday - Friday Working Pattern: Full time, 3 days in the office based in London E14 Daily rate: 500 umbrella Our client, a leading organisation in the Financial Services sector, is seeking an experienced and dynamic Product Marketing Manager (AVP) to join their team. This is an exciting opportunity for a marketing professional with a strong background in strategy development and execution to make a significant impact on product sales and customer engagement. Key Responsibilities: Contribute to the marketing strategy that supports financial targets for multiple products and services. Manage marketing planning, segmentation, targeting, positioning, creative management, and agency relationships. Lead marketing efforts across both traditional and digital channels, ensuring innovative creative and contact strategies are developed. Oversee mandatory marketing tasks including legal...

Operations Analyst - Closures Team Location : Edinburgh, Teviot House, 41 South Gyle Crescent, EH12 9ZA Start Date : October 2026 Pay Rate : 14.40 per hour Hours : Full-time, 35 hours per week (Monday to Friday, 9:00am to 5:00pm) Contract : Initial 6-month contract with potential opportunities for extension and progression Hybrid Working : Following training, 3 days working from home and 2 days in the office About the Role : An exciting opportunity has arisen to join Lloyds Banking Group's Closures Team as an Operations Analyst based in Edinburgh. This role sits within a specialist operational team responsible for managing account closure activities, investigating complex cases, ensuring quality standards are maintained, and supporting innovative technology-driven processes. You'll play a key role in delivering excellent customer outcomes while working in a fast-paced environment where accuracy, problem-solving, and continuous improvement are highly...

Role description We are looking for a detail-focused and analytical Sales Quality Assurance Analyst to support the review of sales interactions across internal and partner sales channels. You will independently review recorded sales interactions alongside CRM and system information to ensure customers have been provided with accurate information, appropriate support and fair outcomes. Your findings will provide evidence-based assurance and help identify recurring themes, areas for improvement and potential risks across sales quality, regulatory compliance and customer experience. Key Responsibilities Review recorded sales interactions against agreed quality, regulatory and customer outcome standards. Check that customers have been provided with accurate information, including tariffs, prices, key terms, payment arrangements and required disclosures. Compare call recordings against CRM records, system information, consent details and sales classifications to ensure...

Complaints Handler London 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your own...

Complaints Team Leader Location: London Salary: 45,000 per annum Contract Type: Temp-to-Perm Hours: Full time, hybrid About the role We're recruiting on behalf of our client, for a Complaints Team Leader to manage and develop a team of Complaints Officers. You'll lead a high-performing team resolving customer complaints, driving process improvements, and delivering excellent customer outcomes in a fast-paced, regulated environment. What you'll be doing: Managing, supporting, and developing a team of Complaints Officers against KPIs and FCA standards Using data and technology to identify trends, improve efficiency, and drive continuous improvement Leading on escalated or high-risk complaints, ensuring high standards of professionalism and judgement Building strong relationships across the business to translate feedback into meaningful change Ensuring robust quality assurance and consistent decision-making across the team Keeping up to date with...

Complaints Officer London 12.98 - 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your...

Credit Controller - Temporary Assignment - Hybrid Working Our client is looking for an experienced Credit Controller to join their Finance team on a temporary basis. This is a great opportunity for a confident Credit Controller who enjoys taking ownership of their own portfolio, building effective customer relationships and driving outstanding debt to resolution. The Role You will take responsibility for your own book of customers, managing the full credit control and collections process to minimise debtor balances and ensure payments are received in line with agreed terms. Key Responsibilities Manage daily credit control activity across telephone, email and written correspondence, maintaining accurate records of all collection activity Produce daily arrears reports and provide updates to senior stakeholders Manage relationships with external debt collection agencies Oversee litigation cases where required Maintain customer records, including direct debit...

Job Title : Customer Service Assistant Location : Edinburgh (Gyle - EH12 9EB) Contract : Temporary (8 months with possibility for extension) Start Date : 19th October 2026 Working Pattern : Full-time, Monday to Friday, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm Pay Rate : 14.40 per hour Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team Based in or contact centre, the nature of this role to provide an enhanced service to our customers on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the...

Job Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference to our customers lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts. Advising the client how to add or withdraw funds and providing guidance on our platform. Recording customer interactions to ensure an accurate audit trail is available. Always striving to provide a solution for each customer. Our advisers need to build an...

Job Advert: Senior UX Researcher Contract Length: 6 months Location: Manchester (Onsite: Tuesday & Wednesday) Salary: Circa 75,000 pa (Day rate option available via Umbrella Company) The Opportunity Our client, a leading player in the financial services sector, is seeking a passionate and skilled Senior UX Researcher to join their dynamic team. This is an exciting opportunity to contribute to a large-scale transformation programme focused on Agentic AI, initially targeting the complaints journey. The successful candidate will play a pivotal role in shaping AI-driven operational experiences and assessing their impact on both colleague and customer journeys. Working within a multidisciplinary lab of approximately 90 colleagues, you will collaborate with Service Designers, UX Designers, Product Owners and stakeholders to shape future operational experiences. Key Responsibilities Plan and execute end-to-end UX research strategies. Conduct qualitative and...

Collections Advisor We're hiring for an exciting Collections Advisor role based in Medway, offering a 28,000 and the chance to join a dynamic, people-focused financial services team. This is a fantastic opportunity to grow your career in a supportive and fast-paced environment. What You'll Be Doing: Managing customer accounts and helping clients find solutions to repayment challenges Handling communications via phone, email, and live chat Working as part of a collaborative and high-performing collections team Learning about compliance, industry regulations, and best practices in customer care Using modern systems and tools to ensure efficient and effective service What We're Looking For: A recent graduate (finance, business, or related degrees considered) Strong communication and interpersonal skills A problem-solving mindset and willingness to learn Resilience and the ability to manage challenging conversations professionally...

Collections Advisor We're hiring for an exciting Collections Advisor role based in Maidstone, offering a 28,000 and the chance to join a dynamic, people-focused financial services team. This is a fantastic opportunity to grow your career in a supportive and fast-paced environment. What You'll Be Doing: Managing customer accounts and helping clients find solutions to repayment challenges Handling communications via phone, email, and live chat Working as part of a collaborative and high-performing collections team Learning about compliance, industry regulations, and best practices in customer care Using modern systems and tools to ensure efficient and effective service What We're Looking For: A recent graduate (finance, business, or related degrees considered) Strong communication and interpersonal skills A problem-solving mindset and willingness to learn Resilience and the ability to manage challenging conversations...

Facilities Administrator - Temporary Role - EC1N Our client, a prestigious organisation in the financial services sector, is seeking a proactive and engaging Facilities Administrator for a temporary assignment This opportunity offers the chance to contribute to a dynamic team and play a vital role in maintaining operational excellence. Key Responsibilities: Manage incoming enquiries and tasks via the facilities inbox Handle incoming calls with professionalism and clarity Follow up on tasks with on-site cleaning and maintenance teams to ensure standards are met Liaise with suppliers for orders and deliveries Receive goods on site, check, sign, and store items appropriately Conduct floor walks to monitor cleanliness, presentation, and safety controls Serve as the primary source of information while liaising with the wider Corporate Services team and local business units Ideal Candidate Profile: Proactive mindset with a willingness to explore better ways of...

1. Receive, process and record DoLS referrals, applications and associated documentation in accordance with established procedures. 2. Maintain accurate and up-to-date records on electronic case management systems. 3. Monitor workflow activity and statutory timescales and bring potential delays or issues to the attention of managers. 4. Coordinate the administrative allocation of assessments and related activity as directed by the Advanced Practitioner. 5. Liaise with Best Interests Assessors, Mental Health Assessors, advocacy services, care providers and partner agencies to arrange assessments and obtain required information. 6. Support arrangements for advocacy, representatives and relevant correspondence, ensuring required information is provided to individuals and their representatives in accordance with statutory requirements. 7. Provide information regarding DoLS processes and procedures to practitioners, providers, service users, families and partner agencies. 8....

Job Title: Housing Liaison Officer Location: Newham Rate: 21.91 PAYE hour Term: Temp, initially 3 months Mainly on site on the Estates engaging with residents, as well as some anchor days in the office. Our client, a reputable organisation dedicated to providing excellent resident services, is seeking a motivated and enthusiastic Housing Liaison Officer to join their dynamic team. This role is crucial in ensuring a seamless connection between residents and housing services, while promoting a safe and compliant living environment. Key Responsibilities: Monitor and respond to resident enquiries through various channels, including in-person, phone, and correspondence. Conduct interviews with residents via phone, in the office, or through home visits as necessary. Provide expert advice on fire safety and housing compliance to ensure residents are well-informed. Coordinate and facilitate resident meetings, forums, and multi-agency site visits, ensuring comprehensive...

We are currently recruiting for a Casual Security Officer to join the G4S team, working for a well-known site in Winfrith, Dorchester. Contract Information: Pay Rate: £14.88 per hour Hours: 24 hours per week position covering days, nights, and weekends as required Shift Pattern: Days, 07:00am-19:00pm and Nights 19:00pm-07:00am SIA Licence: Valid SIA Licence preferred Applicants must have a full UK Driving Licence for this position. You will be required to clear SC clearance to pass probation. Please note that you must be over the age of 18 to apply for this role. Your Time at Work As a Security Officer, you are more than a Security Guard. You'll ensure the safety of our customers staff, their buildings and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. It's a varied role that includes greeting staff and visitors and ensuring they adhere to...