£13.00 - £15.00 hourly
Office Angels
United Kingdom
Luxury Online Customer Service Advisor Hourly Rate: 15ph Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH) We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment . This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand's refined aesthetic and commitment to excellence. Key Responsibilities Deliver personalised customer experience via email phone and live chat Manage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responses Act as a brand ambassador with a deep understanding of luxury service standards Handle customer queries relating to orders, deliveries, returns and aftercare with accuracy and attention to detail Process refunds across Shopify and other relevant platforms, ensuring...
