Customer Experience Manager - Heat Networks (12-14 Month FTC, Maternity Cover) Hybrid - London or Bristol (c. 3 days in office per week) PAYE or Approved Umbrella Only We're recruiting an experienced Customer Experience Manager to join our market-leading renewable energy client's Heat business on a 12-14 month maternity cover. You will co-lead customer experience across a growing portfolio of heat networks, ensuring customers receive high-quality, compliant and efficient service. Reporting to the Head of Customer Experience & Communications, and working alongside another Customer Experience Manager, you will manage service delivery via internal teams and external partners, drive continuous improvement and make sure customer journeys meet regulatory and industry standards (including Ofgem). Key responsibilities Service Delivery Oversee performance of outsourced providers across metering, billing, payment collection, complaints and contact centre. Monitor SLAs, report on...

Skilled Gardener Full Time or Part Time Location: The Palace of Westminster Houses of Parliament / London Hourly Rate: 16.81 per hour Contract type: Temp-Perm Working hours: 3 days (24hrs) working within The Palace of Westminster Houses of Parliament. 2 days as a skilled gardener on a separate site, if full-time hours required- 40hrs) About the role Our client currently provides horticultural & landscaping services for the Palace of Westminster Estate. This is an exciting opportunity for a skilled & experienced horticulturalist to get involved with the preparations around events like the State Opening of Parliament. There may at times be requests coming from multiple stakeholders (the Speaker's Office, the Ceremonial Works Office, or the Service Delivery Manager) all at once that will be reactive & the candidate will be required to support the Head Gardener in managing these complex pressures. Responsibilities Regular site inspection Clearance of litter,...

Our client Bolton council is looking for an Adults Team Manager to join their Safeguarding team. Main Duties To manage the staff across the team to operate to the highest standard and ensure effective case management is delivered to vulnerable customers and their carers / representatives, ensuring that the appropriate support planning and case management is undertaken To manage and plan services to meet the needs of individuals, legislative developments and strategic requirements. Establish and improve service standards through exchanging information and in collaboration with partnership, commissioning and care management and provider colleagues. To ensure compliance with legal, regulatory, ethical and social requirements. To implement and monitor compliance with quality assurance systems and carry out quality audits To manage, present and share information, records and reports to support decision making To arrange and contribute to the delivering of information and...

Our client Calderdale Hiring is looking for a Social work Team Leader to join their Hospital discharge team. Principle duties and responsibilities Ensure that effective systems are in place to screen referrals against eligibility criteria. To work with partners to ensure that referrals are dealt with by the creative deployment of resources both in terms of staffing and other options. Prioritise and allocate work to appropriate staff based on the complexity and urgency of a service request. To utilise the resources of the whole team and other skills within the overall service. Ensure the effective management and deployment of resources within budgets to meet agreed policy objectives and service priorities. To communicate effectively with the team about the effective management of budgets. 2 Responsible for ensuring that the review and evaluation of Support Plans are carried out in accordance with practice guidelines, and that appropriate adjustments are made to Support Plans...

Our client Bury council is looking for an Adults Social Worker to join their preparing for Adulthood Team. As Social Worker you will support young people with care needs, disabilities, and complex transitions. You will hold a caseload of transition work, and provide high-quality practice that promotes independence, aspiration, and inclusion You will: Drive excellent transitions planning aligned with the Preparing for Adulthood national framework Build effective partnerships across services, schools, colleges, and health Champion young people's voices and ensure their aspirations underpin every decision Support the Team Manager with quality assurance, performance oversight, and developing best practice Model strengths-based, person-centred, and co-productive approaches Champion approaches that maximise independence, enabling young people to build the skills, confidence and autonomy they need for adulthood. Benefits of working with Remedy A personal one-one service...

Our client Tameside Metropolitan Borough Council Occupational Therapist to join their Children with Disabilities team. The role To assess the needs of children/ young people with complex and specialist needs within the home environment, taking into account the needs of parents/carers. To complete risk assessments where risks within the home environment cannot be reduced to a reasonable level To carry out manual handling assessments within the community and to minimise the handling risk to children/young people, parents and informal carer's. To adhere to and apply the Code of Ethics and Professional Conduct for Occupational Therapists (Royal College of Occupational Therapy) To independently manage a complex caseload in consultation with the Manager To give advice on the management of disability to children/young people, parents and carers, providing equipment and recommending long-term intervention, including major adaptations, in accordance with the authority's policy...

Our client Barnsley hiring is looking for a Family Support Worker to join their Duty & Assessment team. Responsibilities To engage and support targeted families with children aged 0-25 years across the network of Family Centres within designated locality areas through targeted outreach/home visiting and Family support interventions as identified though the Early Help Assessment. When appropriate to take the role of lead practitioner in the Early Help Assessment delivering interventions and supporting interventions at Tier 3 and 4 when directed as part of a CIN/CPP plan with relevant professionals. To support families through planned interventions that have clear initial assessment and targets and objectives which are reviewed at regular intervals with the family, utilising relevant and current holistic assessment tools. To lead in identifying the hard to reach and vulnerable families within the local area, in response to locality data, and promote Family Centre...

Our client Calderdale Hiring is looking for a Social work Team Leader to join their Hospital discharge team. Principle duties and responsibilities Ensure that effective systems are in place to screen referrals against eligibility criteria. To work with partners to ensure that referrals are dealt with by the creative deployment of resources both in terms of staffing and other options. Prioritise and allocate work to appropriate staff based on the complexity and urgency of a service request. To utilise the resources of the whole team and other skills within the overall service. Ensure the effective management and deployment of resources within budgets to meet agreed policy objectives and service priorities. To communicate effectively with the team about the effective management of budgets. 2 Responsible for ensuring that the review and evaluation of Support Plans are carried out in accordance with practice guidelines, and that appropriate adjustments are made to Support Plans...

Our client Bolton council is looking for an Adults Team Manager to join their Safeguarding team. Main Duties To manage the staff across the team to operate to the highest standard and ensure effective case management is delivered to vulnerable customers and their carers / representatives, ensuring that the appropriate support planning and case management is undertaken To manage and plan services to meet the needs of individuals, legislative developments and strategic requirements. Establish and improve service standards through exchanging information and in collaboration with partnership, commissioning and care management and provider colleagues. To ensure compliance with legal, regulatory, ethical and social requirements. To implement and monitor compliance with quality assurance systems and carry out quality audits To manage, present and share information, records and reports to support decision making To arrange and contribute to the delivering of information and...

Role: Advocacy & Support Manager (Hate Crime) Based: City of London / Hybrid Rate: £20 - £28ph depending on pay status and experience Start Date: ASAP Duration: 3 months temporary - potential Fixed Term Contract 1 year with possible extension Hours: 35 hours per week Hybrid working with at least 2 days in the London office Our client, a specialist LGBT+ anti-abuse charity, is looking for an Advocacy & Support Manager to join their frontline services team. The successful candidate will manage specialist advocates and triage workers delivering trauma-informed, needs-led support to LGBT+ victims and survivors of abuse and violence, with a specialist focus on hate crime and hate-motivated abuse. Synopsis of duties: Line manage a team of specialist advocates and triage workers. Provide leadership, case oversight, supervision, and ongoing support to frontline staff. Ensure advocacy services operate in line with safeguarding procedures, current guidance, and best practice....

Job Title: Payroll Officer Location: Cwmbr n Contract Type: Temporary Hourly Rate: 15.80 Working Pattern: Full Time Are you an organized, detail-oriented professional with a passion for numbers? Our client Gwent Police are looking for a Payroll Officer to join their dynamic finance team in Cwmbr n! If you thrive in a fast-paced environment and have a knack for ensuring timely and accurate payroll processes, we want to hear from you! Key Responsibilities: As a Payroll Officer, you will play a crucial role in supporting the Payroll Manager and Senior Payroll Officer by: Ensuring the accurate and timely payment of all salaries, overtime, and allowances in accordance with policies and regulations. Providing payroll-related support to colleagues, particularly regarding pension contributions. Delivering exceptional customer support and financial advice to Police Officers and Staff regarding payroll entitlements. Maintaining precise audit trails and financial records...

Adecco are please to be recruiting for a Paralegal to work within the Devon & Cornwall Police Force. Location: Exeter, Middlemoor Police HQ Contract Type: Temporary Hourly Rate: 14.10, working Monday to Friday 35 hours per week, Hybrid Are you ready to make a difference in the public services sector? Our client is seeking a dedicated Paralegal to join their dynamic Joint Legal Services Department, supporting both Devon and Cornwall and Dorset Police. If you're passionate about law and eager to contribute your skills in a fulfilling environment, this is the perfect opportunity for you! About the Role: As a Paralegal, you will report directly to the Legal Services Practice Manager and be an essential part of one of three specialised teams: Litigation, Operations, or Vulnerability. Key Responsibilities: Litigation Support: Assist Legal Advisors and Senior Paralegals in handling contentious matters, including civil claims and employment tribunals. Operations...

Our client Blackpool council is looking for a Children's Social Worker to join their 0-Infants Team. Our families, children and young people are at the heart of everything we do in Children's Services. In Blackpool we believe Children can achieve better outcomes when they are supported by their families and community and as a result we: Work 'with' families, not 'do things to them'. Are child focussed, but support the whole family via our strengths based approach. Build and nurture trusted relationships with children and families. Be consistent and do what we say we will do. Ensure that when formal intervention is required, we manage it at the lowest possible level. Support our workforce and challenge them to deliver a great service. Encourage our families and communities to be aspirational for themselves and each other. Respect difference in families and communities and ensure we are inclusive. Be transparent and objective in our decision making. Learn from what...

Our client Blackpool council is looking for a Children's Social Worker to join their Assessment & Support Team. Our Assessment and Support Teams undertakes Child & Family Assessments, supports children & families via Child in Need Plans on a short-term basis and ensuring the partnership agencies offer ongoing Early Help Support. The teams also undertake S7 private family court proceedings, Section 47 child protection enquiries and supports families to prepare for Initial Child protection Conferences. At times the service commences Initial Care Proceedings to safeguard children in emergency situations and undertake joint assessments with Housing regarding young people who are homeless. You will have the opportunity to develop trusting relationships with children and their families. Using our restorative and strength based co-produced Blackpool Families Rock approach we support families to have great outcomes and prevent children's needs from escalating. You will be...

Our client Manchester city Council is looking for an Adults Team manager to join their Domestic Abuse and Adult Safeguarding Team. Job description: The role holder has lead responsibility for the operational management of the Independent Domestic Violence Advisory Service (IDVA) and the coordination of the adult social care response and representation within Multi agency Risk Assessment Conferences (MARAC); across the city of Manchester. The role holder will facilitate effective team and integrated working by promoting a positive and inclusive culture in the team. Identifying team and service goals and maximising staff and team potential to the achieve those goals. The role holder will contribute to the development of the adult social care response to domestic violence and abuse which will include - the development of robust policies and procedures concerning Domestic Abuse and Adult safeguarding, the identification of emerging themes of harm within the communities of...

Our client Tameside Metropolitan Borough Council is looking for a Children's Social Worker to join their Family Help (Duty & Assessment) Team. Job description: We are looking for Family Help Lead Practitioners - Social Work to support children, young people and their families in our newly formed Family Help Service. You will provide our families with high quality support and respond to their individual needs as required. You will support families to develop solutions to their needs and provide high levels of intervention to keep children and young people with their families. You will support children and young people who are identified as children in need and ensure that appropriate plans are in place to meet families' individual needs effectively enabling families to make positive and sustained changes. Key responsibilities: As an Employee of Tameside Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report...

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Elmbridge who are looking to appoint a Housing Standards Manager for the 3 months ongoing, at the rate of 46.57 per hour umbrella Job responsibilities To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the organisation is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. To lead and manage the Housing Standards Team to deliver high-quality services through:...

Assets Manager required by an established Housing Association in Belfast Your new company The services of Hays have been retained by our client, an established Housing Association based in Belfast, to recruit an Assets Manager on a temporary contract basis for an initial period of c. 6 months with the possibility of further extension. It is envisaged that this role will be recruited by the Association on a permanent basis in due course. The Association currently manages a stock consisting of sheltered schemes and general needs homes. Your new role Reporting to the Operations Manager, you will provide an effective system of statutory compliance, planned, cyclical and response maintenance projects while ensuring accountability and probity in all regulatory and legislative requirements. To achieve this, you will: • Undertake regular analysis of contract performance, working closely with the senior management in identifying improvement activities using Key Performance Indicators...

Rental Administrator Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. We are recruiting for a rental administrator The Rental Administrator will be the first contact point for our business customers and Rental suppliers for all their in-life and post return Rental queries. The purpose of the role is to manage, resolve and delight our Business Customer on behalf of the company, by taking ownership for all requirements and mobility opportunities, monitoring, and owning progress of their...

Job Advertisement: Data Protection Advisor (Temporary) Location: Middlemoor, Exeter Contract Length: 12 months Working Pattern: Full Time Hourly Rate: 14.10 Are you passionate about data protection and committed to upholding the highest standards of compliance? Our client Devon and Cornwall Constabulary, a key player in public services, is looking for Data Protection Advisors to join their dynamic team! If you're ready to make a difference in the world of data protection, we want to hear from you! What You'll Do: As a Data Protection Advisor, your principal responsibility will be to support the Alliance Data Protection and Information Sharing Manager in ensuring that both Devon and Cornwall Police, and Dorset Police meet the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Your key responsibilities will include: Managing the end-to-end process of Subject Access applications within a legal timeframe. Providing expert...