Metropolitan Thames Valley
Beeston, Nottingham NG9, UK
Complaint Coordinator - 12 Month Fixed Term Contract Location: Beeston, Nottingham, NG9 1LA Salary: £29,025 - £30,553- Hybrid Working based on a 37.5hr week Free on-site parking subject to avaliablity At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham. As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey. This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make...
