Ongo Recruitment
Scunthorpe, UK
Job Title: Customer Advisor (temporary) Team: Contact Centre Team Service: Customer Experience Responsible to: Contact Centre Team Leader Salary £24,828 pro rata Position is for 6 - 12 months Job Summary As a Customer Advisor, you will be the first point of contact for customers engaging with Ongo. You will play a vital role in delivering high quality, customer focused services by handling a wide range of enquiries across multiple communication platforms including phone, email, webchat, and social media. You will work within a demanding environment supporting customers with queries relating to housing services such as repairs, rent, tenancy management, lettings, and general advice. Your ability to listen actively, communicate clearly and resolve issues efficiently will be key to ensuring customer satisfaction and maintaining Ongo s reputation for excellent services. Benefits of working with Ongo include: 30 days paid holiday...