£13.00 - £14.00 hourly
Office Angels
Farnborough, UK
Job Title: Service Support Administrator Location: Farnborough Employment Type: Full-Time - ASAP Start Salary: 14 p/h Duration: Ongoing, potentially temp to perm About the Role: We are seeking a highly organised and proactive Service Support Administrator to join our client's team. This role is essential in ensuring smooth operations and excellent customer service across all service activities. Key Responsibilities: Provide ad-hoc administrative support, including logging calls, answering emails, and liaising with Service Managers. Distribute engineers' monthly service records. Update and complete reactive jobs, including escalations for key accounts. Review and sign off service visits against manager audits. Issue engineer call-out rotas. Manage customer satisfaction forms and track KPIs. Monitor and edit engineer time bookings daily. Update planned customer jobs and send service sheets to clients. Provide daily email updates to all clients....