Service Delivery Manager / IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk & Support Manager   SALARY : £45,000 – £55,000 per annum (depending on experience) LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30   JOB OVERVIEW This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on...

IT Support Engineer / Service Desk Analyst Join a customer-focused IT support team delivering remote and on-site technical support across Microsoft 365, end-user devices and service desk requests. This opportunity suits someone with customer-facing IT support experience, strong troubleshooting skills and a full driving licence. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer   SALARY: £27,000 - £33,000 per annum + Benefits       LOCATION: Carlisle, Cumbria, North West England JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday   JOB OVERVIEW This is an excellent opportunity to build on practical support experience in a varied client-facing environment,...

Service Desk Team Leader Lead a busy IT support function where ticket flow, client communication and team performance matter. This role suits someone with service desk leadership or dispatch experience, strong IT support knowledge and Freshservice proficiency. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk Manager, Service Desk Manager, Helpdesk Team Leader, IT Support Team Leader, Technical Support Team Leader, Service Desk Lead, Helpdesk Manager, Support Desk Team Leader Benefits include private healthcare after probation, a pension from day one, 40% off gym membership and a birthday day off. SALARY: £45,000 to £50,000 per annum (depending on experience) + Benefits LOCATION: Hybrid / 3 days in the City of London office (Faringdon / Chancery Lane EC1N) and 2 days working from home JOB TYPE: Full-Time, Permanent   JOB OVERVIEW This is an excellent...

Randstad C&P are currently recruiting for a Technical Services Manager in Fife on behalf of a leading FM provider. This a full-time an permanent opportunity. The Package: Competitive salary between 51,000 - 55,000 per annum Full-time and permanent opportunity Monday to Friday, 37.5 hours per week Flexible start and finishing times AP allowance Generous company pension 33 days annual holidays including bank holidays Oncall and overtime payments Duties: Direct day-to-day HV/LV electrical maintenance and manage contract SLAs/KPIs, using the CAFM system to maintain asset registers and minimise downtime on critical infrastructure. Enforce Safe Systems of Work, the Permit to Work scheme, and CDM 2015 regulations while managing statutory risk assessments, audits, and site health and safety standards. Oversee external sub-contractors and supply chain procurement, managing RAMS, purchase orders, performance reviews, and additional lifecycle maintenance works....

We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation. This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency. Key Responsibilities Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement. Oversee IT support, service desk operations and service level agreements. Manage IT infrastructure, including servers, networks, applications, devices and communications. Plan and deliver IT projects, managing resources, budgets, suppliers and timescales....

Job Title: Programme Lead Reporting to: Senior Programme Manager Location: North West Salary: £26,929 Contract: Permanent, full-time Annual Leave: 25 days, plus bank holidays "The facilitator is a friend and teacher mixed into one she gets the reasoning from the teacher and the understanding bit from the friend." - Power2 Rediscover Young Person At Power2, we believe that every person deserves the opportunity to thrive, regardless of the challenges they have faced. We're launching an exciting new programme supporting women aged 18-25 who are involved with, or at risk of further involvement with, the criminal justice system. Through intensive mentoring, practical support and trusted relationships, we'll help women overcome barriers, build confidence and access opportunities that support lasting positive change. We're looking for compassionate, resilient and motivated women to join us as Programme Leads and play a key role in delivering this...

THE AGENCY Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, form brand marketing services division, and launch a family office advisory practice, among other innovations. Named Most Valuable Sports Agency by Forbes for 10 consecutive years, CAA represents more than 3,000 of...

Operations Coordinator Salary: Up to 33,000 Bracknell, Berkshire Fully Office Based We are looking for an Operations Coordinator to join a lovely, established business in Bracknell. This is a hands-on, varied role where you will be involved in all aspects of the day-to-day operation, from processing customer orders and dealing with suppliers to coordinating deliveries and supporting the service team. You will look after the full order process, from receiving an order through to picking and packing items in the warehouse and arranging shipping. Alongside this, you will help with purchasing, customer enquiries, returns, service bookings and general office administration. Attention to detail and accuracy are paramount in this role, as you will be handling orders, stock information, invoices and shipping documentation. You will need to be organised, comfortable juggling different tasks and happy to get stuck in wherever needed, including with packing and preparing items...

IT Support Manager Rochdale 40,902 Contract: Full Time (36.25 hours per week), Permanent Shape and lead a high-performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs. What you'll be doing as our IT Support Manager Leading and developing the IT Service Desk team to deliver a professional and responsive support service. Managing the...

Customer Support Administrator Our client, a leading international manufacturer of high-quality wireless headset communication systems, is seeking a motivated and enthusiastic Customer Support Administrator to join their dynamic team. With a strong reputation for outstanding customer service, this organisation operates in fast-paced environments such as retail, quick-service, and healthcare sectors, and is dedicated to keeping teams connected and thriving. The Role: As a Customer Support Administrator, you will be at the heart of the customer service operation, serving as the first point of contact for customers via phone and email. This varied, hands-on role involves managing service requests from initial queries through to resolution, while working closely with the Customer Service Manager and a small, close-knit team. Your contribution will be essential in upholding the high service standards that the organisation is known for. Key Responsibilities: Service Desk...

Are you ready to take your transport career to the next level? We're looking for a high-energy, ambitious Transport Account Manager to take ownership of a key client relationship within a fast-paced and commercially driven transport environment. This isn't a traditional account management role. We need someone who understands transport from the inside out - someone who knows the pressures of planning, operations, service delivery and customer expectations, but who also has the personality and drive to build exceptional client relationships. You'll be the person the customer trusts to get things done. What will you be doing? You'll take ownership of a key strategic account, becoming a trusted partner to the client and the link between their expectations and the operational teams delivering the service. You'll be responsible for: Building a strong, credible and trusted relationship with the customer. Understanding their operation, challenges, priorities and future...

Job Title: Operations / Facilities Manager (Electrical Bias) Location: Kirkcaldy Salary: 51,000 - 55,000 per annum (dependent on experience) Position: Full-time, Permanent About the Role Are you a qualified Electrical Manager looking to lead hard services delivery on a key contract? We are seeking a proactive and experienced Operations / Facilities Manager (Electrical Bias) to join our team in Kirkcaldy. In this role, you will take ownership of site personnel management, technical and lifecycle maintenance programs, financial control, and operational compliance. Working closely with central service teams, you will ensure seamless operational delivery while maintaining Good Industry Standards and meeting all legislative regulations. Key Responsibilities Team & HR Management: Lead and support direct site personnel, managing all HR matters, performance reviews, personal development plans, and training compliance. Operational Delivery: Interface with the...

Experienced Recruitment Consultant - Healthcare (Care or Nursing) 30,000 - 35,000 per annum + uncapped commission Leeds City Centre About this role Demand for skilled healthcare professionals continues to grow, and the providers who rely on us need a recruitment partner who can deliver quality, compliance and consistency. We are looking for an Experienced Recruitment Consultant to join our Healthcare team in Leeds and play a key part in expanding our presence across the care or nursing sectors. Search is a leading multi-discipline recruitment agency, backed by private equity and on an ambitious growth trajectory across our 13 specialisms and offices UK-wide. Our Leeds Healthcare team brings extensive sector experience, and with exciting growth across Yorkshire and the North East, now is a great time to join us. You'll inherit a portfolio of existing clients to manage and nurture, but we're looking for someone who wants more than that. This role suits a consultant who...

Key Account Manager (Semiconductors OR Refrigeration & HVAC) Salary: £60,000 - £70,000 (Dependent on experience) Location: Home-based (UK-wide coverage / nationwide client visits) Employment Type: Full-time, Permanent About the Role Are you a strategic sales professional with a solid engineering backbone? We are looking for a high-calibre Key Account Manager to champion and grow our most valuable client relationships. We operate at the cutting edge of technical solutions, and we are looking for a specialist who brings deep expertise in either Sevice tools . This is a remote, work-from-home position, but it isn't a desk-bound role. You will have the autonomy to manage your own diary as you travel across the UK to meet clients face-to-face, understand their technical challenges, and deliver high-value solutions. What You'll Be Doing Nurturing Key Accounts: Serve as the primary, trusted point of contact for our major UK...

IT Technician -Schools Salary: £27,274 to £29,070 per annum, dependent on relevant experience Hours: 37 hours per week, all year round Contract: Permanent Start date: As soon as possible Are you a practical and customer-focused IT Technician who enjoys solving technical problems and supporting users with different levels of IT confidence? St Bede's and St Joseph's Catholic College is looking for an IT Technician to provide responsive day-to-day IT and audio-visual support across its two College sites and the feeder primary schools it supports. This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control. The role Reporting to the IT Services Delivery Manager, you will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating...

IT Support Engineer Brighton (Hybrid working - 3 days on site) 2-Month Contract (potential extension) £200 - £275 per day An exciting opportunity has arisen for an experienced IT Support Engineer to join a fast-growing business on an initial 2-month contract. Working closely with the IT Manager, you'll take ownership of day-to-day IT support activities, onboarding and offboarding processes, and assist with key IT improvement initiatives across the organisation. This contract would suit a proactive IT Support Engineer who enjoys a varied role spanning user support, device management, cloud administration and IT improvement projects. Please note, engagement is via umbrella company only; all tax and NI will be deducted at source. Key Responsibilities Provide 1st and 2nd line IT support via Jira and Slack, ensuring tickets are resolved within agreed SLAs Support both onsite and remote users across the business Troubleshoot and support Windows devices,...

Summary Are you all about putting people first and giving them the highest standards of service? We're looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust. Salary: £16,567.20 pro rata (FTE £27,612 per annum) Contract: Permanent Hours/ working pattern: Part-time, 22.5 hours per week. The working pattern will be 3 days, flexible across Monday to Saturday. I nterview date: Monday 9th November 2026 What it's like to work here To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video. What you'll be doing Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You'll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we're being consistent...

Service Delivery Manager Contract Length: 6 Months Kent (2 days per week onsite) Excellent day rate offered! Umbrella engagement Our client is seeking an experienced Service Delivery Manager to join their Technology function on an initial 6-month contract. This is a stakeholder-facing role focused on ensuring the successful delivery of IT services to business users, driving service improvements, managing operational performance, and acting as a key escalation point across technology services. The successful candidate will be responsible for maintaining strong customer relationships, ensuring service levels are achieved, providing meaningful service reporting, and working closely with technical teams, suppliers, and business stakeholders to drive continual service improvement. Key Responsibilities Own end-to-end IT service delivery for designated business areas. Act as the primary escalation point for service-related issues, incidents and service...

Job Title: Contracts Manager Location: Bristol Salary: Up to £75,000 DOE Job Summary: Fusion People are seeking an experienced and proactive Contracts Manager to oversee the delivery of maintenance and facilities management services across a dedicated client portfolio. The successful candidate will be responsible for managing reactive, quoted, and planned works, ensuring exceptional service delivery while maintaining profitability, compliance, and client satisfaction. As the primary point of contact for your assigned client, you will build strong working relationships, coordinate labour and subcontractors, conduct site surveys, prepare quotations, and ensure all contractual obligations and service level agreements (SLAs) are consistently achieved. Key Responsibilities - Coordinate labour, subcontractors, and material procurement for reactive, quoted, and planned maintenance works - Act as the day-to-day liaison between clients, the help desk team, and operational...

Recruitment Account Coordinator - Industrial 28,000 - 30,000 per annum + bonus Glasgow City Centre About this role Every successful shift starts with the right people turning up on time, ready to work. As our Recruitment Account Coordinator, you'll be responsible for resourcing quality candidates and managing the requirements of our industrial clients. It's a busy desk, with a clear route into an Account Manager role when you're ready for the next step. Search is a leading multi-discipline recruitment agency, backed by private equity and on an ambitious growth trajectory across our 13 specialisms and offices UK-wide. You'll be joining our record-breaking Industrial team in Glasgow, working on a well-established desk that's already generating revenue, meaning the ability to earn bonus from day 1! Whether you already have recruitment or account management experience, or you're looking to build a successful career in the recruitment industry, this is exactly the platform...