South East Water
Snodland, UK
Summary: As a Wholesale Service Desk Specialist, you'll play a pivotal role in bridging the gap between our Wholesale operations and Business Retailers. You will be the go-to expert for managing essential day-to-day transactions, ensuring seamless communication, and delivering fast, accurate results that keep our business moving forward. Main responsibilities: To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries. To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market. Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take...
