Royal College of Music
City of Westminster, London, UK
About the job Senior IT Service Desk Engineer About the Role We are seeking an experienced Senior IT Service Desk Engineer to join a busy and collaborative IT department. This role forms part of a wider IT support function, providing advanced technical assistance to staff, students, and stakeholders across the organisation. The successful candidate will be responsible for resolving complex technical issues, contributing to infrastructure and service improvements, and supporting the reliable delivery of day-to-day IT operations. This is a key technical position that combines hands-on support, project involvement, and service enhancement activities. The role offers the opportunity to work across a broad range of technologies while acting as a senior escalation point within the IT team. In addition to technical support responsibilities, the post-holder will contribute to ongoing projects, process improvements, knowledge sharing, and the mentoring of junior team members....
