Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience. The Opportunity Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service...

Job Title: AWS Connect Architect Location: London, UK (Hybrid - 2 days/week in office) Job Type: Full-Time / Contract The Role We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach. Key Responsibilities Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation. Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway. Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments. Engineering: Develop microservices-based solutions to enhance contact center...

Planned Preventative Maintenance Supervisor - Nights - Canning Town and London areas Reporting to the Planned Preventative Maintenance Delivery Manager you will supervise and lead a team of highly skilled fire engineers, in a PPM environment for Fire systems (detection / suppression) on the 1FM Fire contract. Assisting Telent UK but focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from Sun to Thurs from our Pirin Court Office - Canning Town - E16 4TL. When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Planned Preventative...