Sytner Group
Bath, UK
Sytner are seeking a highly driven, detail orientated and commercially focused Enquiry Manager to oversee and manage the inbound and out bound enquiries and prospecting in Mercedes-Benz of Bath. This role is focused on maximising enquiry conversion, delivering exceptional customer response standards and ensuring we capitalise on opportunities in the sales department. You will oversee all inbound sales enquiries, organise and oversee prospecting to existing service customers. With a strong eye for detail and a background in delivering exceptional standards and sales yourself, you will drive improvements in enquiry handling, appointment setting, call coaching and overall conversion performance. This role plays a critical role in ensuring that no sales opportunity is missed and that we deliver a seamless customer journey, while aligning vehicle availability with market demand. Key responsibilities Enquiry management and conversion Oversee all inbound and outbound sales enquiries,...
