Capita
Great Britain, United Kingdom
We are looking for a Lead Customer Centric Service & UX Designer to be responsible for leading service design strategy and activity across the full project lifecycle, from early discovery through to live services and continuous improvement. Job title: Lead Customer‑Centric Service & UX Designer (AI‑enabled / Hybrid) Job Description: This position places a strong emphasis on whole‑service thinking, discovery leadership, and strategic influence, while remaining deliberately hands‑on across service design, UX, and research. The role is suited to a practitioner who can operate flexibly across problem framing, facilitation, analysis and synthesis, and experience design. What we are looking for: Proven experience as a Lead Service Designer, delivering complex services within public sector, regulated, or large‑scale environments. Strong grounding in GDS, service design, design thinking, and user‑centred design principles, applied pragmatically....
