We are recruiting a Service Desk Analyst to support our Service Desk in Belfast. You will provide the first line of support for incident investigation and resolution for customers. Job title: Service Desk Analyst Job Description: Please note that this is a hybrid role however the first 3 months whilst in training will be office based out of our Belfast Command Centre. Once competent in the role you will be required to work up to 3 days per week in the office. What we are looking for: Previous experience of working on a Service Desk is essential for this role Excellent verbal and written communication skills Experience of call logging software e.g., Remedy Knowledge of Windows Desktop operating systems Experience or good understanding of Microsoft O365 and Active Directory. Support of desktop applications including MS Office suite Experience with remote desktop support would be an advantage Awareness of ITIL framework You will provide remote...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We have a current opportunity for an experienced Service Desk Analyst to join a fast paced team, with exposure to service desk and desktop requests. About the role: To provide 1st line IT Support ensuring incidents/requests are logged correctly and where resolution is not possible, escalated to 2nd/3rd line support analysts thus facilitating meeting Service Level Agreements (SLA’s) To provide 1st line IT Support ensuring incidents/requests are logged correctly and where resolution is not possible, escalated to 2nd/3rd...

IT Support Engineer / 1st Line Technical Support Service Desk Analyst Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst   SALARY: Competitive + Benefits LOCATION: Bristol, South West England (BS32) (100% Office Based) JOB TYPE: Full-Time, Permanent   JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer / 1st Line Technical Support...

Service Desk Engineer / 1st Line Support IT Helpdesk Analyst Do you have First Line IT Support experience, looking to progress into a Second Line role? Or do you have excellent remote customer service skills with an interest in all things IT and Technical? If you do, we would like to hear from you! Join a growing customer success team providing IT support, helpdesk services and technical support within a successful software environment, developing troubleshooting and customer service skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trainee Help Desk   FULL TRAINING PROVIDED If you’ve worked on an IT Help Desk as a Level 1 / First Line Technical Support Engineer, then great....

2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer.   SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent...

First Line IT Support Analyst Join one of the biggest names in men’s fashion in the UK as a First Line IT Support Analyst providing IT support, service desk and helpdesk technical support across hardware, software and network systems in a fast-paced environment. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Technician, 1st Line Support Engineer, Helpdesk Analyst, IT Support Engineer Technical Support Engineer   SALARY: Competitive Depending on Skills and Experience + Benefits LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 09:00 – 17:30   JOB OVERVIEW We have a fantastic new job opportunity for a First Line IT Support Analyst to join a growing organisation with a strong focus on in-house IT...

IT Support Engineer / ICT Technician Join a dynamic education environment as an IT Support Engineer / ICT Technician supporting infrastructure, network support and technical services. You will provide IT support, troubleshooting, systems support and helpdesk services to staff and students across multiple sites. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Technical Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Helpdesk Analyst, Infrastructure Technician   SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Supporting multiple sites across the Trust covering Coventry, Warwickshire and Leicestershire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year round, Monday to Thursday: 8:00am – 4:00pm & Friday: 8:00am – 3:30pm   JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / ICT...

As a Service Desk Team Manager, you’ll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. Job title: Service Desk Team Manager Job Description: You’ll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence. What you’ll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by all team members Develop programs to improve technical and customer service skills across the operation Address customer enquiries resolve issues and feedback proactively. Maintain positive relationships with all...

IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst   SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday   ** Career Progression Opportunities **   JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications  and problem solving to Citi's Specialized Agency Operations Team. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  Team/Position Overview The Account Bank Payments Senior Specialist is a senior p ayments verifier role within the Specialized Agency Operations Team supporting our Account Bank, Project Finance, Structured Finance & Escrow Agent functions. The successful candidate will join the team as a payments authoriser as part of an 8 person team.  The Accounts Bank...

Lead Java Developer - FX Options Realtime Risk Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. Description This position is responsible for leading a team working on our FX real-time risk system, driving key deliverables, managing the backlog of work, and contributing technically where needed. As a front-office facing role, you'll be the first...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications  and problem solving to Citi Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  Team/Position Overview The Securities & Derivatives Intermediate Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and...

Overview of Citi Belfast Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi Belfast. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.   Markets Operations Belfast Overview: Our Operations groups are core to the success of the Markets business.  We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience.  A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications  and problem solving to Citi. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  Team/Position Overview The Securities & Derivative Analyst is an entry level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and derivatives...

Citi's Markets business is a global leader in financial markets, providing clients with comprehensive solutions across a wide range of asset classes, including Fixed Income, Currencies, Commodities, and Equities. Our extensive global network and deep expertise allow us to serve institutional investors, corporations, and governments worldwide, facilitating their trading, financing, and risk management needs. As a VP Euro-commercial Paper Trader in London, you will play a pivotal role within Citi's highly active Fixed Income trading desk. This position offers a unique opportunity to manage and grow a significant trading book, leveraging your expertise in short-term debt instruments. You will be instrumental in market making, managing risk, and identifying profitable trading strategies within the Euro-commercial Paper market, contributing directly to the success of our global markets franchise. Primary Responsibilities of the role Manage a Euro-commercial Paper trading...

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s EMEA Foreign Exchange (FX) Novation Middle Office Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Citi EMEA Foreign Exchange (FX) Novation's Team has a wide range of internal stakeholders having significant interaction with external clients, playing a key role in the overall...

Team Overview XiP is building a next-generation cross-asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients.  XiP Compute Services are deployed onto OpenShift and Amazon’s Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google’s Kubernetes Engine to further expand our coverage. Our system scales on-demand, and we can run up to tens of thousands of replicas of our services across all asset classes.  Role Overview We are seeking a Senior Engineer to fill the role of ‘Applications Development Technology Lead Analyst’ on the...

Quant Developer – Trading Analytics – Equity Derivatives Tech Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. Equities Tech Equities Technology at Citi is undertaking a bold, multi‑year transformation to build a best‑in‑class global platform across execution, prime, clearing and cross‑product margining. We are re‑engineering our technology...

Role / Position Overview This is a Subject Matter Expert (SME) position within the Issuance Settlements team, responsible for roles covering both Fixed Income and Equity products across multiple markets within EMEA and DTC. This is an excellent opportunity to contribute to developing and growing a high-performing and energized team that directly interacts with global clients, exchanges, and Central Securities Depositories (CSDs). The team also supports banking and trading desks across three key regions: Europe, Asia, and the United States, performing various bespoke roles. The team's core responsibilities include monitoring asset creation, issuer payments, and the timely settlement of actual issuances. This encompasses various types of Equity and Fixed Income products, including but not limited to IPOs, Block deals, and new Fixed Income issues. This is a high-profile global team with exposure to large-value trades and, at times, high volumes. The role involves daily engagement...

Citi Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting...