Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Role Title: Security AI Operations Engineer Organization: Value Added Services / Security Operations Location: Belfast, Northern Ireland (Hybrid)   Role Overview The Security AI Operations Specialist bridges automated AI systems and human security operations. This role is responsible for the day-to-day supervision, quality control, and execution of AI-assisted security workflows. Working alongside the Security Automation & AI Engineering team, the Specialist manages "Human-in-the-Loop" (HITL)...

JOB TITLE: Helpdesk Operative (Nights) LOCATIONS: London EC2R SHIFT PATTERN: 4 on / 4 off rotation 19:00 - 07:00 (Subject to change) SALARY: Competitive ROLE OVERVIEW AND PURPOSE The Helpdesk Operative will form part of a team responsible for the receiving, allocation and progressing of reactive engineering requests on the contract. KEY RESPONSIBILITIES Key duties and accountabilities include: • First point of contact for incoming telephone calls. • Vetting service requests received via CAFM system. • Ensure compliance with statutory and company procedures across all functions. • Dispatch work to both direct labour and contractors in a timely fashion based on the correct skillsets, geographical location and service delivery arrangements. • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. • Escalate any complaints or issues as required. • Analysis of job history/running reports to avoid duplication. • Undertake...

We have a new opportunity to join our TVL Digital Operations Team as a Product Owner – Social Media, Knowledge, Marketing & PR. As a Product Owner you will be accountable for Social Media interactions with customers, ensuring delivery of SLA and protection of brand reputation for Client and Capita, taking a pro-active approach to trends and themes which may be causing customers a poor experience and identify opportunities to address them. You will manage the continual evolution of letter templates (including drafting new templates) to meet the demands of the business, ensuring we can respond to customer queries in an effective and efficient manner whilst adhering to TVL Policy and process. You will also be responsible for the management of the ASK Knowledge Management system used across TVL Operations. Additionally, as Product Owner you will support the Senior Marketing Product Owner to work closely with all stakeholders to co-ordinate impacts to Project Briefs, RFCs and...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range of Managed Services environments. The role is responsible for taking full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on...