Capita
Great Britain, United Kingdom
We are bringing Knowledge, Learning and Quality under one dedicated leader to transform how our people—and our AI—deliver accurate, compliant, first‑time‑right outcomes at scale. This senior role is pivotal to shaping the foundation of a major transformation programme, enabling a fully AI‑enabled contact centre and back‑office operation. You will own the end‑to‑end KLQ ecosystem, ensuring operational knowledge is accurate, findable, AI‑ready, translated into effective learning, and validated through robust quality assurance. Through this, you will create a seamless flow between knowledge, capability and performance—improving customer experience, reducing errors, and accelerating time to competence. Job title: Knowledge, Learning and Quality Lead Job Description: What You’ll Be Doing: Knowledge Leadership Own the Knowledge ecosystem and act as custodian of Capita’s single source of truth for operational content. Ensure all knowledge is accurate,...
