Capita
Leeds, UK
The CI and Quality manager will support the Head of CI and Quality in delivering the design and execution of strategy, programmes, projects, and initiatives that will enable service improvement across all our CM accounts. They will work closely with internal and external stakeholders as a major contributor to the evolution of Service Improvement within Shared Services. Job title: Continuous Improvement Manager Job Description: Accountability for delivery of cross functional data led initiatives that deliver tangible benefits or savings through improvements to the Customer Experience and Operations performance. They will manage the application of proven methodologies (e.g. Lean 6-Sigma), existing / new technologies and frameworks (QMF) to meet existing contractual commitments and identify opportunities for value generation. They will lead matrix-based collaboration that combines expertise from sectors / clients (Verticals) with functional expertise across Insight,...
