Capita
Great Britain, United Kingdom
We’re seeking a proactive and detail-driven PMO Manager to establish and lead a high-performing Programme Management Office supporting Capita’s Citizen Contact Transformation Programme. This role is central to ensuring consistency, control and confidence across a complex portfolio of projects and programmes delivering transformation across contact centre and back office operations. You’ll work closely with programme leadership, delivery teams and senior stakeholders to shape and embed robust governance, planning, reporting and assurance practices—enabling effective decision-making and successful delivery at pace across a high-profile transformation agenda. You’ll ensure coherence, consistency and control across projects and programmes throughout their lifecycle by embedding standard ways of working, governance, planning and reporting aligned to Capita standards. You’ll provide critical delivery assurance, enabling programme leaders and stakeholders to have clear oversight of...
