As a Customer Service Team Leader, you will oversee the day-to-day performance of a team of Customer Service Advisors, ensuring the As a Customer Service Team Leader, you will oversee the day-to-day performance of a team of Customer Service Advisors, ensuring the delivery of an excellent customer experience. You will drive team performance, support continuous improvement, and ensure all operational and compliance standards are met. Leading by example is key. Office based in our Clonakilty office. Job title: Team Leader - Customer Service Job Description: Key Responsibilities Your responsibilities will be split 65% calls and 35% Team Lead duties which would include: Supervise and support a team of Customer Service Advisors to deliver high-quality, customer-focused service Coach, mentor, and develop team members to improve performance, customer satisfaction, and efficiency Monitor and drive performance against KPIs, including quality, productivity, adherence,...

Customer Service Centre Team Leader Location: Luton Head Office Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next) Salary: £27,400 per annum + opportunity for overtime Benefits: Free bus pass, great career development and progression Are you a natural leader with a passion for delivering brilliant customer service? Do you thrive in a busy, fast-paced environment where every day is different? If so, we’d love you to join us at Arriva as our next Customer Service Centre Team Leader in Luton. In this role, you’ll lead, coach, and empower a team of customer service advisors who support millions of bus customers across the UK. You’ll be the driving force behind a high-performing team—helping them deliver exceptional service, solve problems, resolve complaints, and create consistently positive experiences. Guided by Arriva’s values of Doing the Right Thing, Caring Passionately, and Making a Difference , you’ll shape a culture...

Customer Service Team Leader An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Team Leader, Service Delivery Team Leader, Advice Centre Supervisor, Contact Centre Team Leader, Customer Operations Team Leader, Call Centre Team Leader, Advice Centre Team Leader   SALARY: £30,750 per annum + Generous Benefits (see below) LOCATION: Hybrid Working from Home and the Office - Applicants should reside in the North-East and be prepared to work from Aberdeen or Dundee when requested for office-based workdays or in-person meetings JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, working 5 days out of 7, with core hours from Monday to...

Bus Driving Instructor – Northfleet 39 hours Mon to Sun  Pay: To be discussed during Interview. Permanent The Training Team are recruiting for a Bus Driving Instructor  to join the team based at Northfleet . The main purpose of the role is to train Category D provisional licence holders  to become fully qualified PCV drivers. This includes supporting them to achieve the required standard for their DVSA Module 3 and Module 4 tests, while developing the practical, professional, customer-focused and safety skills needed to become effective in-service bus drivers. The role will also support existing qualified drivers where required, including driver development, coaching, remedial training and support with maintaining Arriva driving standards. The Bus Driving Instructor will be responsible for: Managing the day-to-day progress of trainees. Ensuring the safety of trainees while under instruction. Teaching the technical skills required to drive a bus...

Location: Remote UK, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Regional Sales Manager UKI - IAM Devices Location: Remote (home based) – UK only Other: permanent, full-time, remote, with 10 % domestic travel with a London focus and ad hoc travel to Thales Reading office   Step into a high‑impact role where you’ll shape strategy, own key accounts, and drive growth across a rapidly expanding IAM business. What the role has to offer Strategic ownership - Take full control of priority digital banking accounts and lead revenue acceleration across a powerful IAM portfolio...

Job Type: Permanent Build a brilliant future with Hiscox   Position:           Group Head of Recoveries and Salvage – Group Claims   Reporting to:   Group Head of Technical Claims Location:         London or York – Hybrid (minimum 2 days in the office)           About the role We are looking for a global leader to join the Group Claims Function and lead the Claims recoveries and salvage operations across the Group. This is a new and exciting opportunity to join Hiscox and make a real difference in a key area of our claims process. You will be responsible leading global recoveries and salvage operations and defining and executing the group wide strategy as well as building scalable solutions that align to growth ambitions across the group. You will also be responsible managing relationships with our vendors globally and oversees all recovery efforts including pursuing and monitoring overpayments. With Hiscox diverse technology landscape, a...

Job Type: Permanent Build a brilliant future with Hiscox   About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. About Hiscox Trading Operations Team We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.  Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This...

Job Type: Permanent Build a brilliant future with Hiscox   About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. About Hiscox Trading Operations Team We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.  Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This...

Practice Group / Department: IT Regional - Service Desk - UK Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.  The Role Reporting to the IT Customer Services Team Leader, this is a customer focused, visible role requiring excellent first and second line desktop support skills. This role works alongside the existing Service Desk team, but covering our out of hours...

The Head of Marketing Capabilities is responsible for driving and implementing best-in-class marketing technology platforms and tools to deliver against Citi’s Services strategic vision of generating always-on and personalized marketing offers. The individual in this role will inform, plan, and deliver Citi Services Marketing’s Technology stack to attract new prospects and engage our institutional clients. This role is critical to the organization as they will build a team to define and deliver on Citi Services’ MarTech roadmap that is designed for ease of use, automating, and speed to market to deliver seamless digital customer experiences that are personalized and relevant. The MarTech stack will enable data driven decisions with automation, streamline process that drive operating efficiency and improve business performance across Citi Services line of business, while aligning to the centralized Marketing function. The job requires a deep understanding of technology and the...

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance—we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning, and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We provide you with the knowledge and skills you need to succeed... We're committed to teaching you the ropes. For individuals starting their careers, we offer a supportive environment. Here at Citi, internal development paths are intended to help you build a broad skillset and accelerate your career...

Citi’s Brand, Innovation, and Content team in Marketing & Content is seeking a dynamic and experienced leader to join as the SVP of Marketing Effectiveness. This strategic role is pivotal in driving our marketing and business growth agenda by embedding robust measurement, data-driven insights, and a culture of optimization across our marketing organization. Reporting to the Head of Intelligence and Effectiveness, you will be a key partner to our business marketing teams and shared capabilities functions. You will leverage your deep expertise in marketing science and analytics to build and implement comprehensive measurement frameworks that assess the impact and ROI of our marketing investments—from large-scale brand campaigns and sponsorships to targeted content and digital programs. The ideal candidate is a seasoned measurement expert with a proven track record of translating complex data into actionable strategies that fuel client and customer growth. This is a high-impact...

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.   About Investor Services Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner for our clients, ensuring efficient and scalable operational services. Role Overview We are seeking an experienced and client-focused leader at the C14 level to join the CitiService team supporting Investor Services Operations. This individual will be a part of the leadership team...

Are you an experienced Project Engineer who thrives on solving complex engineering challenges? Do you take pride in delivering high‑quality work that keeps vital rail services moving across the UK? Are you ready to contribute to projects that truly make a difference? If your answer is yes, then your next journey starts right here at Arriva TrainCare . 📄 12‑month secondment ⏰ 37.5 hours, Monday–Friday 💷 Starting salary £44,657.57 — increases when fully competent    About Us: At Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough. You will be part of a professional team with these core behaviours at heart; We care passionately We do the right thing We make the difference ⭐ Benefits at Arriva TrainCare 25 days...

Senior Revenue Manager 📍 York | 📊 Commercial | 🚆 Grand Central (Arriva Group) Are you a commercially minded, data-driven leader with a passion for pricing strategy and revenue growth? We’re looking for a Senior Revenue Manager to join our Commercial team and play a key role in shaping how we maximise revenue, optimise pricing, and enhance the customer offering across our network. About the Role As Senior Revenue Manager, you’ll take ownership of our revenue management, pricing, and retail strategy , ensuring we maximise revenue while delivering a great customer experience. You’ll lead a small but high-performing team and work closely with stakeholders across the business and wider Arriva group. This is a highly visible role where your insight, innovation, and commercial thinking will directly influence business performance. What You’ll Be Doing Lead and develop the company’s revenue management and pricing strategy to drive revenue growth and...

Role Summary The Site Digital & Automation Lead (Director) is a full member of the Site Leadership Team and a key leader within the PGS Network & Automation organization. This role provides strategic direction and leadership for all digital and automation capabilities at site, serving as the primary advisor and partner to Site Leadership and above-site stakeholders. The role is accountable for shaping, owning, and executing the site’s integrated digital and automation portfolio, ensuring full alignment with site business priorities and network strategies. This role drives long-term value creation, investment prioritization, and portfolio governance across capital and expense initiatives. The Site Digital & Automation Lead leads and develops the site digital and automation team, ensuring the design, deployment, and lifecycle management of critical digital, automation, and infrastructure systems. This includes driving operational efficiency, ensuring...

Location: Thirsk, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. We are looking for a Technical Support Engineer to provide on-going support to trials and field service support for a Deployable Military Air Traffic Control (ATC) radar and radio systems at various locations. Integrated Airspace Protection Systems (IAS) Our main purpose is to protect and defend. We provide rapid integrated solutions for detection, coordination, fire control, engagement and support. We cover three sectors: Surface Attack & Air Defence (UK), Air Defence (International) and Air Operations & Services...

Location: Remote UK, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Senior Pre-Sales Engineer Location: Remote (home based) – UK only Other: permanent, full-time, remote, with up to 30% approx. domestic & international travel Step into a high‑impact role at the forefront of application security pre-sales, where you’ll shape technical strategy, influence major customers, and represent a market‑leading portfolio across the UK and beyond! What the role has to offer Work with a world‑class application security portfolio , including industry‑leading WAF and advanced BOT...

Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Integrated Airspace Protection Systems (IAS) Our main purpose is to protect and defend. We provide rapid integrated solutions for detection, coordination, fire control, engagement and support. We cover three sectors: Surface Attack & Air Defence (UK), Air Defence (International) and Air Operations & Services as well as Space. An opportunity has arisen within our engineering group for an Engineering Delivery Manager who can apply their experience and skills leading a multidiscipline team, designing and developing...