Senior Major Incident & Incident Manager Location: Office based Belfast (with on-call requirements) Contract: Permanent Function: Major Incident Management / Service Operations About the Role We’re looking for a highly experienced Senior Major Incident & Incident Manager to lead a team delivering consistent, high‑quality 24x7 incident management services. You’ll be based at our Belfast Command Hub as part of our growing centre of expertise for technology operations. You will act as an escalation point for complex or time‑critical major incidents, support team members during high‑severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: 🤝 Customer First, Always; 🧑‍💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. Job title: Senior Major Incident Manager Job Description:...

Location: Belfast, United Kingdom A Joint Venture between Thales (67%) and Leonardo (33%), Thales Alenia Space is a global space manufacturer delivering, for more than 40 years, high-tech solutions for telecommunications, navigation, Earth Observation, environmental management, exploration, science and orbital infrastructures. Thanks to our diversity of skills, talents and cultures, our customers (governments, institutions, space agencies, telecommunications operators), therefore have Space to Connect, Secure & Defend, Observe & Protect, Explore, Travel & Navigate. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s...

Head of Major Incident & Incident Management Office based – Belfast Competitive salary We’re looking for an outstanding Head of Major Incident & Incident Management to join our Belfast Command Hub. As part of our growing centre of expertise for technology operations, this role goes far beyond traditional operational leadership. This is a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment. You’ll have the platform, sponsorship, and authority to define the strategy, drive automation and AI adoption, and build a truly best in class capability. If you’re someone who thrives on improving service stability, reshaping processes, and leading high performing teams through transformation, this is a role where you can make a real, measurable impact. You’ll not just run the function — you will evolve it, embedding a modern, proactive, data driven approach that strengthens resilience across...

Role: 24/7 Network Operations Centre (NOC) Shift Lead Hours: Rolling shift pattern 7am-7pm x 4 on 4 off repeated and then 7pm-7am x 4 on 4 off repeated. Location: Office based Belfast Capita’s Network Operations Centre (NOC) in Belfast, the Command Hub for critical network services—is looking for an experienced and proactive NOC Shift Lead to join our 24/7 operations team to join our centre of expertise. This is an opportunity to work at the heart of Capita’s technology ecosystem, where every shift matters. You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services. As a Shift Lead in our fast paced command environment, you’ll combine technical expertise with strong leadership, helping to keep mission critical services running smoothly around the clock. You’ll guide a talented team, lead incident responses, and contribute to continuous improvement across the...