We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector. Are you a great communicator who enjoys helping people and solving problems? We’re looking for a Client Support Advisor to join our friendly, fast paced Contact Centre team. In this role, you’ll be the first point of contact for our customers guiding them through their finance options, answering questions, and providing practical solutions with empathy and professionalism. Every conversation you have will make a real difference to someone’s day. Responsibilities: Handling inbound calls and supporting customers with their accounts Making proactive outbound calls regarding payments and account updates Resolving queries quickly and efficiently Supporting customers across phone, email, and live chat Working closely with internal teams to deliver smooth resolutions Contributing ideas to improve...

We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector. Are you a natural leader who loves supporting people and delivering great customer service? We’re looking for an Operations Team Leader, ideally with experience in collections and recoveries, to join our Contact Centre and help drive performance while supporting our team. In this role, you’ll lead and motivate a team of agents, ensuring every customer interaction is handled with care, efficiency, and professionalism. Your leadership will play a key part in achieving business targets and supporting our mission to provide flexible finance solutions. Responsibilities: Leading, motivating, and coaching a team of Client Support Advisors to achieve key performance targets Ensuring high standards of customer service across all channels Delivering regular 1-1s, training sessions, and development...

We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector. Are you experienced in debt recovery and confident navigating the UK litigation process? We’re looking for a knowledgeable and proactive Recoveries Agent to join a dynamic and supportive team. In this role, you’ll take ownership of a portfolio of overdue accounts, working proactively to recover outstanding balances through both pre-legal and legal stages. You’ll combine strong negotiation skills with sound legal knowledge to drive successful outcomes, while ensuring every interaction remains compliant and customer focused. Responsibilities: Managing a portfolio of overdue accounts in line with company policies and FCA regulations Contacting customers to secure payment or agree sustainable repayment plans Issuing Letters Before Action in line with the Pre-Action Protocol Preparing County Court...