Start with a competitive salary of £27,032.00, with the exciting bonus as you develop and demonstrate your skills! Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards. Join our dynamic team based at Portway House, 1 The Pavilions, Preston, PR2 2YD, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role – you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs. You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks. What's more, after a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer!...

We’re looking for a motivated and experienced Retentions Team Manager to lead, coach and develop a team of Sales & Retention Advisers as part of a high profile initiative within TV Licensing. This role plays a key part in shaping the future of our Retentions function, working closely with senior stakeholders and the BBC to deliver excellent outcomes for our customers. This is a full time permanent role, home based with occasional travel to Capita UK offices.(office working assigned to our Darwen office - onsite requirement weekly). Job title: Retentions Team Manager Job Description: What you’ll be doing Contributing to the development of the Retentions strategy by sharing insights, ideas and recommendations with senior management and the BBC. Monitoring team performance using the success measures agreed for the Retentions trial. Coaching and developing advisers to demonstrate strong BBC advocacy, including conducting regular call monitoring and...

Engineering Supervisor (Progression to Assistant Engineering Manager) Location: Southport Salary: £45,000 per annum Purpose of the Role This role offers an exciting opportunity for an aspiring Assistant Engineering Manager to learn, grow, and support the Engineering Manager in delivering an efficient and effective engineering operation. The successful candidate will contribute to achieving operational targets set by Arriva UK Bus and the DVSA, ensuring vehicle availability and compliance, while maintaining budgetary and performance standards. You will play a key part in ensuring the garage consistently meets Peak Vehicle Requirement (PVR), operates within core KPI metrics, and maintains regulatory and safety compliance. This is a development-focused position with a clear pathway toward becoming an Assistant Engineering Manager. Health & Safety: Everyone’s Responsibility All employees are expected to prioritise health and safety by acting responsibly,...

£17.63 - £26.45 per hour Start Your Bus Driving Career with Arriva at our Southport depot– PCV Opportunities Available! At Arriva, you’ll be at the heart of your community, helping commuters get to work, children to school, and neighbours to the shops. Whether you’re an experienced PCV Driver or looking to start a new career as a Trainee Bus Driver, we have a role for you. As a Bus Driver, you’ll build relationships with regular passengers, be a friendly face, and play a vital role in connecting our customers to what matters most. Did you know Bus Drivers are among the most thanked professionals in the UK? We’re proud of our customer service and the support we provide to the community. If you’re a like-minded individual with a passion for people, we’d love to have you on our team! Pay Rates: Fully Qualified PCV Drivers Monday to Friday: £17.63 per hour, Saturday & Sunday: £22.40 per hour Bank Holiday: £26.45 per hour Overtime: Flat rate...

Bus Driver £14.52 - £26.45 per hour Start Your Bus Driving Career with Arriva at our Southport depot– Trainee Opportunities Available! At Arriva, you’ll be at the heart of your community, helping commuters get to work, children to school, and neighbours to the shops. Whether you’re an experienced PCV Driver or looking to start a new career as a Trainee Bus Driver, we have a role for you. As a Bus Driver, you’ll build relationships with regular passengers, be a friendly face, and play a vital role in connecting our customers to what matters most. Did you know Bus Drivers are among the most thanked professionals in the UK? We’re proud of our customer service and the support we provide to the community. If you’re a like-minded individual with a passion for people, we’d love to have you on our team! Pay Rates: Trainee Driver – £14.52 per hour (3 weeks) After Training (Trainees) : Monday to Friday - £14.52 per hour (rising to £17:63 after 12 months) Saturday &...

Day Fitter £19.98 per hour + Benefits 8.45 - 17.00 Monday to Friday As a Day Fitter at Arriva , you will be responsible for the routine maintenance, inspection, and repair of our fleet of buses to ensure their safe and reliable operation throughout the day. * Perform scheduled preventative maintenance checks and inspections on buses, including engines, transmissions, braking systems, steering, electrical systems, and bodywork. * Diagnose and rectify mechanical, electrical, and hydraulic faults efficiently and effectively. * Conduct roadside assistance and recovery when required, ensuring minimal disruption to services. * Carry out routine servicing, including oil changes, filter replacements, and lubrication. * Identify and report any major defects or persistent issues to the workshop supervisor. * Maintain accurate records of all maintenance and repair work performed. * Adhere to all health and safety regulations, company policies, and environmental standards. * Work...

Capita is seeking an experienced Senior Finance Functional Analyst (Order to Cash) to support the design and implementation of end to end O2C services for a strategic client transformation programme. This is a unique opportunity to play a key role in a large scale, multi phase mobilisation, focused on delivering standardised, user centred finance services that support accurate billing, effective cash collection and strong revenue control. Reporting to the Capita Finance & Procurement Functional Lead, you will take a leading role in shaping Capita’s Order to Cash service design, ensuring alignment between client requirements, Capita’s standard solution capabilities, and the wider Finance operating model. You will work closely with Functional Analysts, Finance SMEs, Service Designers and Technology teams to define robust, scalable O2C processes that deliver a seamless experience for service recipients and end users. Job title: Senior Finance Functional Analyst 02C...

Client Relationship Director – Pensions Consulting We are looking for a Client Relationship Director to help develop and drive forward Capita’s strategic positioning in the Consulting market. In this role you will be an SME and provide support to Capita colleagues throughout the Group. The Client Relationship Director has responsibility for growing various Client accounts by way of strategic account management. You will work closely with other Consulting and Operations SMEs to sell the wide range of services that Capita Pensions Solutions has to offer. You will be accountable for developing and leading relationships for existing clients, fostering strong partnerships, improving client satisfaction and experience. Identifying and developing up sell and cross-selling opportunities. Job title: Client Director Job Description: Responsibilities Include: Understands the client requirements for the sectors supported, working with our workforce management teams to...

We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

We’re seeking a hands-on, insight-driven Data and MI Manager to lead the delivery and operationalisation of Snowflake as the core data and management information platform across Capita’s Citizen Contact operations. You’ll ensure data is accessible, reliable and actionable, providing consistent management information, analytics and insight to support operational delivery, transformation programmes and strategic decision-making. Working closely with operational, transformation, engineering and analytics teams, you’ll bridge data engineering, analytics and MI delivery to ensure Snowflake is fully embedded as the single source of truth across the operation. You’ll play a critical role in enabling data-led decision-making by designing, delivering and embedding Snowflake-based data products that support operational performance, transformation outcomes and executive reporting. Job title: Data and MI Manager Job Description: What You’ll Be Doing: Snowflake...

We’re seeking a proactive and detail-driven PMO Manager to establish and lead a high-performing Programme Management Office supporting Capita’s Citizen Contact Transformation Programme. This role is central to ensuring consistency, control and confidence across a complex portfolio of projects and programmes delivering transformation across contact centre and back office operations. You’ll work closely with programme leadership, delivery teams and senior stakeholders to shape and embed robust governance, planning, reporting and assurance practices—enabling effective decision-making and successful delivery at pace across a high-profile transformation agenda. You’ll ensure coherence, consistency and control across projects and programmes throughout their lifecycle by embedding standard ways of working, governance, planning and reporting aligned to Capita standards. You’ll provide critical delivery assurance, enabling programme leaders and stakeholders to have clear oversight of...

We’re looking for a proactive and delivery-focused Business Analyst to play a hands-on role in Capita’s large-scale Citizen Contact Transformation Programme. You will be at the centre of our work to redesign, modernise and transform contact centre and back-office operations—enabling an AI‑enabled, future‑ready customer experience. In this role, you’ll work closely with programme leads, operational teams and technology partners to understand complex business needs, shape future processes and ensure we deliver effective, measurable change at pace. Job title: Business Analyst Job Description: What you'll be doing: Business Analysis & Requirements Management Work with programme leadership, operational SMEs and technology teams to understand transformation objectives and business needs. Elicit, document and manage business, functional and non-functional requirements across several workstreams. Produce clear artefacts, including process maps,...

We’re looking for an experienced Senior Business Analyst with a strong background in public services and the delivery of government contracts. If you thrive on translating complex requirements into clear, actionable solutions, and enjoy working closely with a wide range of stakeholders, this is an opportunity to make a real impact on high profile programmes that shape public outcomes. Job title: Senior Business Analyst Job Description: This role is working fully remote. You must be eligible to gain Security Clearance. What you’ll be doing leading requirements gathering activities and translating business needs into clear technical specifications aligned to project objectives mapping processes, reviewing controls and identifying opportunities for improvement or change collaborating with operational, project and IT teams to analyse problems, design fit‑for‑purpose solutions and guide documentation development facilitating workshops, working groups...

We are seeking a Programme Director to lead the end-to-end delivery of Capita’s Citizen Contact Transformation Programme—a major initiative introducing new operational, digital, and service capabilities across contact centre and back office environments. This is a high-profile, business-critical role with full delegated authority, responsible for setting up and delivering complex transformation programmes at pace, across multiple workstreams, and in close partnership with senior leaders, clients, and external partners. Job title: Programme Director Job Description: What You’ll Be Doing: As the Programme Director for Capita’s Citizen Contact Transformation Programme, you will lead the full end‑to‑end delivery of a complex, multi‑workstream transformation spanning contact centre and back office environments. Your combined responsibilities include: Programme Leadership & Delivery Lead the mobilisation, planning, delivery and closure of the Citizen...

As a Customer Experience Lead you will be a passionate customer advocate and demonstrate expertise in mapping customer journeys, identifying pain points and designing and implementing improvement initiatives. Job title: Customer Experience Lead Job Description: Customer Experience Lead Salary: Up to £34,000 depending on experience Location: Home working with travel to either Leeds, Blackburn or Manchester as required Capita Health & Welfare employs a diverse range of people, taking in health professionals, enquiry centre agents, and operations staff. Capita has a long and rich history of working in the NHS and is central to our future strategy and with Primary Care Support England (PCSE), we’re transforming healthcare delivery. Our services enable the NHS to spend less time on administration and more time looking after its patients. Our teams are helping to move medical records, providing supplies via an online portal, and managing...

We are seeking a Knowledge & Process Excellence Lead to design, implement, and maintain a robust knowledge management framework that supports operational excellence, continuous improvement, and compliance across all service areas. Job title: Knowledge & Process Excellence Lead Job Description: Knowledge & Process Excellence Lead Salary: Up to £38,000 depending on experience Location: Home working with travel to either Leeds, Blackburn or Manchester as required Capita Health & Welfare employs a diverse range of people, taking in health professionals, enquiry centre agents and operations staff.   Capita has a long and rich history of working in the NHS and is central to our future strategy and with Primary Care Support England (PCSE), we’re transforming healthcare delivery.  Our services enable the NHS to spend less time on administration and more time looking after its patients. Our teams are helping to move medical records, providing...

We are now seeking a Continuous Improvement Lead to support on implementing and ensuring delivery of high-quality provision. Job title: Continuous Improvement Lead (AI) Job Description: Continuous Improvement Lead (AI) Salary: Up to £38,000 depending on experience Location: Home working with travel to either Leeds, Blackburn or Manchester as required Capita Health & Welfare employs a diverse range of people, taking in health professionals, enquiry centre agents and operations staff.   Capita has a long and rich history of working in the NHS and is central to our future strategy and with Primary Care Support England (PCSE), we’re transforming healthcare delivery.  Our services enable the NHS to spend less time on administration and more time looking after its patients. Our teams are helping to move medical records, providing supplies via an online portal and managing GP practice closures and mergers.    The support we offer ranges from key...

As a Fire Risk Assessor, you will plan, schedule and deliver life safety fire risk assessments (FRAs) across the Defence estate, and provide fire safety advice, in order that Defence can manage fire risk effectively and protect its people and property. You will be expected to travel 2-3 days per week across the South/South East Region of the UK, the remainder of the week will be home based. Travel and accommodation expenses are provided. Job title: Fire Risk Assessor - South/South East Region Job Description: What you will be doing: Working remotely, using MS Office applications (Outlook, Excel, Teams) along with our internal system to forecast, plan and manage an ongoing programme of FRA visits Travelling to a wide range of Defence sites across the region (a vehicle is provided) Planning an efficient programme, taking into account workload and travel times/distances Managing your time effectively to ensure that monthly targets are met, including...

Senior Pensions Technician – GMP Home Based We are looking for a technical pensions specialist to join our home-based team. You will come from a DB background in either a technical or senior administration role. The work you will be doing is project based and is client facing, projects include but are not limited to GMP equalisation and rectification. Job title: Senior Pensions Technician - GMP Job Description: What you’ll be doing: The delivery of assigned projects Running and specifying data extracts from the administration system including bespoke reports Perform bulk calculations in Excel Identify opportunistic income work and provide cost estimates to the client and commercial teams Provide project updates and time scales to the leadership team Regularly review the effectiveness and efficiencies of existing systems and controls and make suggestions to continually enhance service delivery and improve processes What we’re looking for: Essential...