We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate. Working Pattern 24/7 shift-based role (days and nights) Typical pattern: 4 on / 4 off Day shifts: 07:00–19:00 Night shifts: 19:00–07:00 Job title: Network Operations Centre Engineer Job Description: What we are looking for: Practical experience in troubleshooting across routing and switching technologies. Experience working as a Network Engineer in an enterprise or service provider environment is desirable Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF). Desirable to have experience supporting...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. Job title: Network Operations Centre Shift Lead Job Description: We’re looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast‑paced operational activity and major incidents. What We’re Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC...