Southway Housing Trust
Northenden, Wythenshawe, Manchester M22, UK
Customer Experience Manager Location: Hybrid, Didsbury, Manchester Salary: 47,016 Full time / 35 hours per week Fixed term contract 18 months About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. The Role We are looking for an experienced and motivated Customer Experience Manager to lead Southway's complaints and customer feedback service and play a key role in improving outcomes for our customers. This is an influential role where you will ensure that insight from complaints and feedback is not only heard but translated into meaningful service improvements across the...
