£12.50 - £13.50 hourly
Barker Ross
Rochdale, UK
Job title: Income Accounts Advisor Service Area: Customer and Communities Team: Neighbourhoods - Income Services Hours: 36.25 hours Job Overview: To provide a joined-up customer focused income service to all customers whilst supporting tenancy sustainment To maximise income collection, ensuring performance indicators and service standards are met and maintained Key Areas of Work: To deliver high performance income collection that contributes to Income Services key performance indicators. Make outbound calls relating to customers with chargeable arrears, Former Tenant arrears, garage arrears, low-level debt, returned direct debits and any other debts owed to our client. To collect and pursue sundry charges including garage rent, former tenants' arrears, chargeable repairs, court costs, ground rent, garage plots and garden tenancies, service charges and shop rent. To liaise with tenants, former tenants, and other debtors to arrange payments, agree...