Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager Location: Warwick / Hybrid Contract Type: 12 months with scope to extend Job Purpose The Customer Journey Manager is responsible for leading the design, optimisation and continuous improvement of end-to-end customer journeys across services and customer groups. Operating within the Customer Experience Excellence function, the role translates customer experience design direction, standards and frameworks into practical journey improvements that enhance customer outcomes and operational effectiveness. Working collaboratively across...

Team Admin 6 Month Contract Warwick (2 days onsite) About the Role : In this pivotal role, you will be the primary point of coordination for diary management, meeting arrangements, and approval workflows. Your contributions will ensure the seamless operation of the product line director's schedule and support wider team activities through efficient communication and event organisation. By managing day-to-day operational requirements with professionalism and discretion, you will help foster team cohesion and enable the team to focus on strategic priorities. Key Responsibilities : Leadership Team Support : Coordinate and manage recurring leadership meetings, including scheduling, agenda planning, and attendee logistics. Prepare and compile leadership packs, ensuring all materials are accurate, timely, and aligned with meeting objectives. Track and manage actions arising from leadership meetings, following up with owners and updating progress logs. Liaise...

Interim Head of Customer Management - Electricity Transmission Location: Warwick, UK (Hybrid Working) Contract: Interim Assignment until 31 August 2026 Business Area: Electricity Transmission Salary: Competitive Day Rate About the Role The UK's journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace. We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future. Reporting into the senior leadership team, you...

Partnership Senior Account Manager Reference: (phone number removed) Umbrella Rate: £35.93/hr (Inside IR35) Do you have a background working within the sports or motorsport sponsorship industry, with experience in managing top tier or title partnerships? Step into the exciting world of motorsport and take your career to new heights with this incredible opportunity as a Partnership Senior Account Manager. This role offers the chance to work within a dynamic and innovative environment, contributing to the success of one of the most prestigious motorsport teams. You ll have the opportunity to collaborate with leading commercial partners, drive impactful campaigns, and immerse yourself in the thrilling atmosphere of global motorsport events. If you re passionate about partnerships, strategy, and delivering exceptional results, this is the role for you. What You Will Do: • Manage and activate commercial partnerships, ensuring successful delivery of marketing,...