My Local Authority client in Greater London is looking to appoint a talented Director of Transformation on a Contract basis. The role will lead and deliver the Council's corporate transformation agenda, ensuring the organisation is financially sustainable, digitally enabled, resident-focused and outcome-driven. About the role: Based in London (Hybrid - flexible): Develop and deliver a comprehensive Transformation Strategy aligned to the Corporate Strategy and MTFS. Ensure that the Chief Executive, Cabinet and Corporate Management Team are supported to transform the organisation, using an array of programme and innovation tools to deliver, measure progress and realise benefits to the council and communities. Ensure transformation programmes support the Council's priorities including prevention, climate resilience, equality and inclusive growth. Lead redesign of services to improve outcomes, reduce demand, and deliver sustainable savings. About you:...

Connect2Luton are excited to recruit a Head of Customer Access & Experience on behalf of Luton Borough Council. Main purpose of position: Customer Access & Contact: Lead the Council's customer access and contact function across frontline and service-specific teams, ensuring residents can obtain the information, advice, support and services they need through effective, accessible and sustainable service channels. Customer Insight & Experience: Lead the Council's approach to understanding, measuring and improving resident experience of accessing the Council's services through performance management, standard setting, quality assurance, workforce development, customer insight and organisational learning. Corporate Complaints: Lead the Council's corporate complaints function, ensuring effective complaint resolution, regulatory compliance and robust corporate oversight of the Council's complaints framework. Strategic Leadership: Lead the development and...