£550 - £650 daily
Connect2Luton
Luton, UK
Connect2Luton are excited to recruit a Head of Customer Access & Experience on behalf of Luton Borough Council. Main purpose of position: Customer Access & Contact: Lead the Council's customer access and contact function across frontline and service-specific teams, ensuring residents can obtain the information, advice, support and services they need through effective, accessible and sustainable service channels. Customer Insight & Experience: Lead the Council's approach to understanding, measuring and improving resident experience of accessing the Council's services through performance management, standard setting, quality assurance, workforce development, customer insight and organisational learning. Corporate Complaints: Lead the Council's corporate complaints function, ensuring effective complaint resolution, regulatory compliance and robust corporate oversight of the Council's complaints framework. Strategic Leadership: Lead the development and...
