What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. You will be joining our newly established Driver Success Team , a dedicated team responsible for maximising customer retention and satisfaction at the end of their lease agreement. Existing customers are not 'new leads'; they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convert upcoming lease renewals, win back 'controllable' leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay. What you'll do Your primary focus will be on relationship management, retention, and turning customers into advocates : Actively manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease. Manage renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice,...