The Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365. Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android). Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience. Technical Skillset Must-Have: Active Directory,...

Job Title: Junior Operations Coordinator Sector: Cladding & Roofing Salary: 24,000 Location: Bristol - North We are working with a growing cladding and roofing Subcontractor construction and manufacturing business delivering projects across multiple sectors. As part of their continued growth and focus on operational improvement, they are looking to appoint a Junior Operations Coordinator to support senior management in improving systems, workflows, and ways of working across the business. This is an excellent opportunity for someone if you are at the start of your career, who is if you're organised, curious, and keen to understand how a business operates from end to end. You will gain hands-on experience across multiple departments while developing valuable skills in systems, data management, and process improvement. This Junior Operations Coordinator role offers structured development, exposure to senior leadership, and the opportunity to build a long-term career in...