Customer Support Job Responsibilities: To ensure all queries are answered daily. Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager. Proactively problem solve and provide solutions effectively Administration of customer returns, refunds, exchanges or replacements Monitoring live chat as necessary and responding to social media queries Managing Retail and Trade accounts to provide excellent end to end processes Strive for a first-time resolution to all enquiries via call, email and social media or other channels. To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard. Monitor reviews and seek to resolve any remaining issues in a professional manner. To be open to assisting other areas of the business if required Updating systems and databases. Communicating with other departments within the company for a prompt resolution of...

Summary: This key role will play a critical part in bringing technical, long-term water supply-demand strategies to life for the public and our stakeholders. Working closely with the Water Resources team, you will be responsible for the statutory consultation surrounding two of our key statutory plans - the Water Resources Management Plan and Drought Plan. You'll use your engagement skills to transform complex technical information into accessible, transparent, and engaging information for stakeholders, customers, and the media through various different channels. Main responsibilities: Creating and implementing an integrated communications strategy to support delivery of the Drought Plan and Water Resources Management Plan objectives and their input into the Business Plan process. Translating technical information into engaging content for internal and external audiences. Produce Non-Technical summaries required for consultations. Devising and delivering statutory...