Future Publishing
Cardiff, UK
Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you. As a Retention assistant , you'll retain our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us. What you'll be doing Reporting to the Head of Service, you'll be responsible for; Be the main contact for individual customers looking to cancel their subscription Achieve KPI's and monthly targets Objection handle and retain customers Use all related systems to capture customer data including updating notes and outcomes Experience that will put you ahead of the curve Customer-focused with questioning and listening skills Sales experience advantageous. Retention or selling and negotiating skills. Work collaboratively within the team and other...
