About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you. Key Responsibilities Team Leadership Lead, motivate, and coach a team of 6 sales and account management professionals. Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized. Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met. Conduct call monitoring and quality assurance...

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service.   SALES Deliver budgeted sales. Create a customer centric culture by...

Operating in one of the worlds leading luxury department stores for top end global designers, the Kurt Geiger business spans across the famous ‘Shoe heaven’, mens and Kids footwear departments. We work collaboratively to delight our customers and provide an exclusive shopping experience. With over 40 brands and an ASP of over £500, our Harrods Shoe department has something for everyone. From slippers to made to order Croc loafers we tailor our experience to meet every client's needs, We are looking for a dynamic, commercial and passionate manager who thrives in a luxury, sales and client focused environment. You will be working closely with Host store management as well as the brands so the ability to build strong relationships is essential. SALES Deliver budgeted sales. Create a customer centric culture by constantly reviewing our service proposition to exceed customer’s expectations as we strive to be the market leaders. Understands the importance of Host Store and...