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Retail & FMCG head of customer experience
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Office Angels
07 May, 2026
Permanent
Customer Experience Manager Luxury Retail
Office Angels London, UK
Job Title: Customer Experience Manager Location: London Head Office Contract Type: Permanent Working Pattern: Full Time Are you passionate about providing exceptional customer service? Do you thrive in a dynamic retail environment where every interaction matters? If so, we invite you to join our vibrant team as a Customer Experience Manager ! At this organisation, they pride ourselves on thier unwavering commitment to quality and service. As a leader in the retail industry, they are dedicated to crafting remarkable experiences for thier customers around the globe. This role is pivotal in enhancing client relationships and ensuring a seamless experience across all touchpoints. The Role In this hands-on position, you will be the heart of the Customer Service function. You'll take full ownership of customer communications across eCommerce and related channels. Your expertise will ensure that every interaction reflects the brand values and craftsmanship. Key...
Office Angels
07 May, 2026
Permanent
Customer Experience Manager Luxury Retail
Office Angels London, UK
Job Title: Customer Experience Manager Location: London Head Office Contract Type: Permanent Working Pattern: Full Time Are you passionate about providing exceptional customer service? Do you thrive in a dynamic retail environment where every interaction matters? If so, we invite you to join our vibrant team as a Customer Experience Manager ! At this organisation, they pride ourselves on thier unwavering commitment to quality and service. As a leader in the retail industry, they are dedicated to crafting remarkable experiences for thier customers around the globe. This role is pivotal in enhancing client relationships and ensuring a seamless experience across all touchpoints. The Role In this hands-on position, you will be the heart of the Customer Service function. You'll take full ownership of customer communications across eCommerce and related channels. Your expertise will ensure that every interaction reflects the brand values and craftsmanship. Key...
Age Uk
22 May, 2026
Permanent
Store Manager - Winchester area
Age Uk New Alresford, Alresford SO24, UK
Age UK has an exciting opportunity to join their fantastic team in Alresford! We are recruiting for a Shop Manager to manage the day to day running of our shop located in the picturesque town of Alresford in the Winchester area . As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience. This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you! Due to the nature of this...
Age Uk
22 May, 2026
Permanent
Shop Supervisor
£12.71 hourly
Age Uk Ware, UK
Age UK is recruiting for a Shop Supervisor to join their fantastic team in Ware! Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, this might be the job for you! We are recruiting for a Shop Supervisor to join our wonderful team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence. The successful candidate will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a...
Age Uk
22 May, 2026
Permanent
Sunday Shop Supervisor
£12.71 hourly
Age Uk Derbyshire, UK
Age UK has another fantastic opportunity! We are recruiting for a Sunday Shop Supervisor in our New Mills store. Our shops raise vital funds that enable the charity to support older people across the UK. We are looking for a Sunday Shop Supervisor to provide a quality retail service, taking responsibility for running our busy shop on Sundays. This varied role will include, managing stock, displaying goods, maintaining the appearance of the shop, maximising sales and promoting Gift Aid to our valued customers. If you would like to utilise your skills and experience in a role that helps raise funds for some of the excellent services and support provided by Age UK, we would love to hear from you! Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. About you: Excellent customer...
Vision Express
22 May, 2026
Permanent
Store Manager Designate
Vision Express 39 Holloway Rd, London N7 8JP, UK
Are you ready to take the next step in your career and join one of the UK's leading optical retailers? Vision Express is looking for a Store Manager Designate to lead and inspire teams across our London stores. This is a fantastic opportunity for a customer-focused leader who's passionate about delivering outstanding eye care and service. As a Store Manager Designate, you'll work across several stores in London, gaining experience in different environments while preparing to take on your own store. You'll lead skilled and experienced teams, drive performance, and ensure every customer leaves feeling valued and cared for. This role is perfect for someone ready for their first store management position or looking to broaden their leadership experience in optical retail. If you're passionate about people, love building connections, and want a rewarding leadership role with career progression, we'd love to hear from you. Benefits •Free eyewear up to £550 annually with immediate...
Vision Express
22 May, 2026
Contract
Store Manager
Vision Express Dover, UK
Are you an energetic, passionate retail leader who cares about people and wants to make a meaningful impact? We're looking for a store manager to lead our fantastic team in Dover, which is a busy Tesco store with strong footfall and a great reputation. This is a 12-month fixed term contract to cover maternity leave, with real potential to progress into a store manager designate role beyond the initial contract length for the right candidate. It's the perfect opportunity for someone who wants to grow, develop, and shape the future of a thriving store. You'll begin your journey with a generous 3-month induction at our Bluewater Shopping Centre store. This will give you the best opportunity to learn, develop, and strengthen your leadership capability in a high performing environment before transitioning to Dover, where you'll step in fully as the store manager. You'll be leading a team of five, who are proud of their store, love working with their customers, and support each...
Concern Worldwide (NI)
22 May, 2026
Permanent
Pop-up Shop Lead
Concern Worldwide (NI) Belfast, UK
The Pop-up Shop Lead will manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience. As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development. The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern s mission and raises awareness of its work and campaigns. This is an exciting time to join the retail team as we establish and grow this new community-focused pop up shop. About us: We are an...
Barnardo's
22 May, 2026
Permanent
Store Manager
Barnardo's Newark-on-Trent, Newark NG24, UK
Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you. At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in. You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your...
Sytner
21 May, 2026
Permanent
BMW Retail Manager
Sytner Wolverhampton, UK
About the role Sytner Wolverhampton is currently recruiting for a Retail Manager to join their growing team. As a Sytner Retail Manager, you will be responsible for helping manage and grow all aspects of the Finance & Insurance department; you will do this by being at the core of all sales enquiries and by developing the sales team. You will ensure that every customer has a clear understanding of obligations that they have entered into, doing so with integrity and above all, treating customers fairly. Sytner Retail Managers work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you If you are high achieving Sales Executive, Sales Controller or Business Manager with sound financial and commercial understanding, we would love to hear from you. Ideally, you will have an outstanding work ethic and be able to lead from the front and inspire your colleagues to...
Vision Express
21 May, 2026
Permanent
Assistant Store Manager
Vision Express Lancashire, UK
As an Assistant Store Manager at Vision Express, you'll support the Store Manager in overseeing the daily operations of our Manchester Arndale store. This includes helping to manage and develop a team of 13 retail optical assistants, ensuring excellent customer service, achieving sales targets, and maintaining the highest standards of visual merchandising and store presentation.In this role, you'll play a key part in driving sales performance through your team, coaching and supporting them to deliver exceptional customer experiences that reflect our brand. You'll lead by example on the shop floor, ensuring every customer feels confident in their vision and their purchase.You'll also assist with administrative tasks such as stock ordering and management, cash handling and reporting. Working closely with the Store Manager, you'll help create a positive, high-performing environment where colleagues feel engaged, motivated, and supported to succeed.This is a fantastic opportunity for...
Rec-Revolution Limited
21 May, 2026
Permanent
Retail Sales Assistant
£12.71 - £13.00 hourly
Rec-Revolution Limited Chelmsford, UK
Jenningsbet - Retail Betting Sales Assistant 37.5 hours over any 5 days from 7 (plus opportunities for paid overtime) We are looking for a Retail Sales Assistant to be part of a team in a fun and engaging betting environment. Whilst we welcome applications from those with a betting shop background, we also want to talk to you if you want to learn, are great with customers, flexible in your approach, and enjoy a sociable workplace. Our customers are at the heart of what we do. We are passionate about providing a great gaming experience, in a safe, controlled environment. DUTIES DAY-TO-DAY Your role will be working with the rest of the team; growing the customer base and loyalty, through great teamwork and customer service. You will report into the Branch Manager who will ensure you are trained with great skills for the job. RESPONSIBILITIES Building customer relationships, in order to create a great shop atmosphere and customer loyalty Ensuring company wide campaigns...
Charlotte Tilbury
21 May, 2026
Part Time
Retail Artist
Charlotte Tilbury Co. Dublin, Ireland
Retail Artist - Brown Thomas Dublin Part-time position About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by...
VE
20 May, 2026
Permanent
Store Manager
Vision Express Birmingham, UK
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'Step Out in Confidence' by providing tailored and effective eye care and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role...
LG
20 May, 2026
Permanent
Store Manager
Lidl GB Norton-on-Derwent, Malton YO17, UK
Summary £46,000 - 66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with...
Morrisons
20 May, 2026
Permanent
Store Manager - Convenience
Morrisons Jarrow, UK
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...
Morrisons
20 May, 2026
Permanent
Store Manager - Convenience
Morrisons Jarrow, UK
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...
Morrisons
20 May, 2026
Permanent
Store Manager - Convenience
Morrisons Derbyshire, UK
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...
Morrisons
20 May, 2026
Permanent
Store Manager - Convenience
Morrisons Nottinghamshire, UK
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...
Morrisons
20 May, 2026
Permanent
Store Manager - Convenience
Morrisons Derbyshire, UK
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...
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