About the role BMW Luton is recruiting a Retail / Business Manager (Sales-Led / Customer-Facing) to join our high-performing retail team. This is a hands-on sales leadership role. The successful candidate will spend the vast majority of their time directly with customers, leading from the front by selling Finance & Insurance products at an elite level. This role sits at the heart of the sales floor and is integral to vehicle deliveries, customer experience and commercial performance. As a Retail Manager, you will be customer-facing on every deal, structuring and presenting finance solutions, selling value-added products, and ensuring every customer fully understands their options in a clear, compliant and engaging way. While there is an element of coaching and oversight of the Sales Executive team, this is sales-focused people leadership, not operational management. You will influence performance by demonstrating best-in-class selling behaviours, objection handling, and...