Quality Assurance Manager Food Manufacturing Nottingham Role: Lead and manage the QA team, fostering a culture of quality and accountability Coach Operations staff to maintain due diligence in food safety and quality standards Implement and monitor continuous improvement initiatives across the site Drive complaint reduction plans in collaboration with Operations and Technical Services Conduct audits, investigate customer complaints, and ensure supplier compliance with specifications Support innovation by ensuring quality standards are integrated into new product development Requirements: Previous experience within a food manufacturing environment is essesntial We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on...

Role description We are looking for a detail-focused and analytical Sales Quality Assurance Analyst to support the review of sales interactions across internal and partner sales channels. You will independently review recorded sales interactions alongside CRM and system information to ensure customers have been provided with accurate information, appropriate support and fair outcomes. Your findings will provide evidence-based assurance and help identify recurring themes, areas for improvement and potential risks across sales quality, regulatory compliance and customer experience. Key Responsibilities Review recorded sales interactions against agreed quality, regulatory and customer outcome standards. Check that customers have been provided with accurate information, including tariffs, prices, key terms, payment arrangements and required disclosures. Compare call recordings against CRM records, system information, consent details and sales classifications to ensure...