RG Setsquare
39 Holloway Rd, London N7 8JP, UK
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Complaints Investigator for the 3 months ongoing, at the rate of 30.88 per hour umbrella Job responsibilities Currently seeking candidates with extensive complaints handling experience, particularly in relation to housing, repairs, homelessness and public realm complaints. You will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. you will also need an element of tact & diplomacy but the tenacity to follow investigations through to completion. Responsibilities 1. Provide updates where appropriate to senior managers, the Chief Executive and the Leader on contentious and high profile complaints. 2. Lead and assist departments in learning from complaints and using them to drive...
