Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Sittingbourne who are looking to appoint a Complaints Resolution Lead for the 3 months ongoing, at the rate of 26.86 per hour umbrella Job responsibilities The role Reporting to the Complaints Resolution Manager you will be responsible for resolving customer complaints. You ll deliver a great complaints experience in line with regulatory standards. As a Complaint Lead you will play a key role in identifying and sharing learning opportunities for service improvement. The location You'll be based at one of our main offices in either Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you'll be doing: Deliver a great complaints experience in line with the Housing Ombudsman's and regulatory code. Provide a customer-focused...

Aatom Recruitment is looking for a Complaints Resolution Lead on behalf of a Local Authority. Job Titile: Complaints Resolution Lead Contract Duration: 3 Months with possibility of extension Hybrid for 2 days may be option based on training completion, also working from the Croydon office can be an option Hours per week: 35 ROLE What youll be doing: Deliver a great complaints experience in line with the Housing Ombudsmans and regulatory code. Provide a customer-focused responsive service for residents/customers you assist with a complaint. Reviewing, investigating, and responding to all concerns raised in a way that is positive and helpful, maximising early resolution of issues, minimising further problems for customers, and keeping customers always updated. Handle all aspects including service requests, stage one and two complaints, Housing Ombudsman cases, MP and Counsellor Enquires. Manage customer expectations in relation to policy and...