Our client Medway Council is looking for a Service manager to join their Children in care team. To have overall operational manager responsibility for four teams within the Children in Care Service. You will work alongside social work colleagues to develop and continuously improve the delivery of a high quality effective social work service that is informed by Signs of Safety practice models and that delivers good outcomes for children, young people and their families. ACCOUNTABILITIES Lead, manage and motivate staff, ensuring high quality professional supervision and performance development plans are completed which enhance individuals personal and professional development needs and contribute towards staff retention. Manage and oversee the performance of the team effectively using available performance data to ensure compliance with practice standards and procedures. This will include contributing to management meetings on performance. Lead and manage the implementation...

Assistant Service Manager - Canterbury & Hoath £29,012 Per Annum Pro Rata We're looking for an Assistant Service Manager who's hands-on, proactive, and passionate about improving the lives of the people we support. If you're someone who leads with heart, thrives in a dynamic environment, and brings a positive, can-do attitude, we'd love to meet you. Smock Acre is a warm, supportive service for 3 adults with learning disabilities, physical disabilities, and communication needs. The people we support have complex medical needs and require a high level of personal care, including moving and handling, and one individual receives support via PEG feeding. Our service is based in a lovely but rural location, offering a peaceful and rewarding working environment. Because there is no nearby public transport, candidates will need to have their own form of transport to travel to and from the service. What you'll be doing As our Assistant Service Manager,...

Assistant Service Manager - Birchington, Kent Full Time Supported Living £29,012 + £1,200 complexity enhancement Avenues is more than a workplace - it's a community. A place where people smile, grow, feel valued, and achieve great things together. We're excited to offer a brand-new opportunity for a full-time Assistant Service Manager with experience in a similar social care role, whether that's as an Assistant Manager, Deputy Manager, Supervisor or Team Leader. This is a supported living service in Birchington supporting three brothers with learning disabilities, autism and some behaviours of concern . The service can be challenging so we're looking for someone who can remain calm, compassionate and confident in those moments. Your ability to respond with patience, consistency and a positive, person-centered approach will make a real difference to the lives of the people we support and to the team around you. You'll have a strong background in...

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Sittingbourne who are looking to appoint a Complaints Resolution Lead for the 3 months ongoing, at the rate of 26.86 per hour umbrella Job responsibilities The role Reporting to the Complaints Resolution Manager you will be responsible for resolving customer complaints. You ll deliver a great complaints experience in line with regulatory standards. As a Complaint Lead you will play a key role in identifying and sharing learning opportunities for service improvement. The location You'll be based at one of our main offices in either Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you'll be doing: Deliver a great complaints experience in line with the Housing Ombudsman's and regulatory code. Provide a customer-focused...

Aatom Recruitment is looking for a Complaints Resolution Lead on behalf of a Local Authority. Job Titile: Complaints Resolution Lead Contract Duration: 3 Months with possibility of extension Hybrid for 2 days may be option based on training completion, also working from the Croydon office can be an option Hours per week: 35 ROLE What youll be doing: Deliver a great complaints experience in line with the Housing Ombudsmans and regulatory code. Provide a customer-focused responsive service for residents/customers you assist with a complaint. Reviewing, investigating, and responding to all concerns raised in a way that is positive and helpful, maximising early resolution of issues, minimising further problems for customers, and keeping customers always updated. Handle all aspects including service requests, stage one and two complaints, Housing Ombudsman cases, MP and Counsellor Enquires. Manage customer expectations in relation to policy and...